Creator Support Representative Job at OddBytes in Huntington Beach

OddBytes; Huntington Beach (CA); Remote; USD 60,000 - 70,000; Full time

Job summary

A leading company in the digital space is seeking a Creator Support Representative. In this fully remote position, you will guide creators on their platform journey, troubleshoot issues, and enhance their experience with comprehensive support. Ideal candidates will possess exceptional communication skills and a passion for social media. Join a vibrant remote team that values work-life balance while making a real impact!

Benefits

Access to a cool office near the beach for collaborative work and meetings.

Flexible asynchronous work environment.

Casual atmosphere and collaborative environment.

Qualifications

• 3+ years in a client-facing support or service role.
• Strong written and verbal communication skills.
• Ability to troubleshoot technical issues efficiently.

Responsibilities

• Support creators by responding to inquiries and troubleshooting.
• Manage communication channels to ensure a seamless experience.
• Stay well-versed in platform features to educate users.

Skills

Client Service Experience

Exceptional Communication Skills

Problem-Solving Mindset

Creator & Social Media Savvy

Technical Proficiency

Organized & Detail-Oriented

CRM Experience

Job description

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This range is provided by OddBytes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

60,000.00 / yr - $70,000.00 / yr

Direct message the job poster from OddBytes

Sr Director, People Operations at OddBytes

Join the OddBytes Team!

As a Creator Support Representative, you’ll be the go-to guide for self-serve creators on the chirp platform—helping them get started, stay engaged, and succeed. You’ll provide support for everything from setting up and managing pages to offering technical guidance and platform training. This role calls for strong communication skills, sharp organization, and a genuine passion for social media and the creator economy. If you’re a problem-solver who thrives on helping others and can troubleshoot with efficiency and empathy, this role is for you.

Did we mention we’re fully remote? We found that life is just better with a fully remote workforce and we operate in a remote work environment. We’re most productive when our work life acts in harmony with the rest of our lifestyle, and our culture reflects that. US candidates only will be considered.

• Perk for candidates : We have an amazing office in Huntington Beach, CA a block from the beach, shops, and restaurants. It's a cool place for employees to have meetings or important conversations and to keep up with coworkers more regularly. If you are in the SoCal area, it's a great option if you are looking for more of a hybrid schedule to make and keep human connections! And if you are not in the SoCal area, our office doors are always open, and we encourage you to take advantage of the office space for in-person training and periodic visits!

KEY RESPONSIBILITIES :

• Support Creators : Respond to creator inquiries with clarity and care—troubleshooting technical issues, guiding platform usage, and helping creators get the most out of chirp.
• Manage Communication Channels : Deliver timely, friendly support across email, chat, and phone to ensure a seamless creator experience.
• Be a Product Expert : Stay well-versed in chirp’s features, updates, and best practices to confidently educate and assist creators.
• Collaborate Cross-Functionally : Work closely with teams to elevate the creator experience and streamline internal processes.
• Share Insights & Drive Improvements : Spot recurring questions, pain points, or opportunities for enhancement, and proactively share feedback with relevant teams to inform product updates and elevate the support experience.
• Implement Automations & Processes : Identify opportunities to streamline support workflows by introducing automation and standardized processes that enhance efficiency and scalability.
• Stay Informed : Keep up with platform changes, industry trends, and emerging best practices to continuously enhance support quality.

REQUIRED SKILLS :

• Client Service Experience : 3+ years in a client-facing support or service role, ideally in a fast-paced, digital environment.
• Creator & Social Media Savvy : Deep understanding of the creator economy and key social media platforms to better support and relate to our users.
• Exceptional Communication Skills : Strong written and verbal communication, with the ability to clearly and empathetically engage across multiple channels.
• Problem-Solving Mindset : Adept at identifying, troubleshooting, and resolving issues with efficiency and care.
• Technical Proficiency : Comfortable navigating and explaining digital platforms; able to quickly learn and adapt to new tools.
• Organized & Detail-Oriented : Skilled at juggling multiple tasks, managing time effectively, and maintaining a high level of accuracy.
• CRM Experience : Familiarity with CRM tools—HubSpot experience is a strong plus.

WHAT’S in it for YOU :

• You’ll thrive in a collaborative environment with a casual atmosphere.
• Embrace challenges with a solution-oriented mindset.
• Experience the impact of your work on the business.
• Enjoy autonomy and flexibility with asynchronous work.
• Work across the organizational hierarchy, collaborating with all levels of the business.

If all of this sounds good to you, we look forward to getting to know you!

ABOUT ODDBYTES

We’re in the business of connecting people to more of what they'll love. Our products are never complete. We are always looking for new, innovative ways to introduce people to things that match their lifestyle.

OddBytes is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.

Our commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Customer Service, Administrative, and Advertising

Software Development

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