Creator Success Manager

Passes; Los Angeles (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Full benefits

Daily meals

Exposure to high-growth startup environment

Job summary

Passes is looking for a Creator Success Manager in Los Angeles. This role is crucial for managing creator onboarding, fostering relationships, and driving revenue growth through innovative solutions. The ideal candidate is experienced, tech-savvy, and passionate about supporting the creator economy.

The position offers a salary between $70,000 and $100,000 per year, along with full benefits and a vibrant work culture. Ideal for someone enthusiastic about leveraging AI tools in creative work.

Qualifications

• Proven experience in customer success or account management.
• Currently using AI tools like ChatGPT or Notion AI.
• Strong quantitative and analytical skills.
• Excellent communication and interpersonal skills.
• Strategic thinker with growth strategy execution experience.
• Comfortable in a fast-paced, tech-forward environment.
• Passion for the creator economy.

Responsibilities

• Provide training and resources for creators.
• Build and maintain relationships with key creators.
• Drive revenue growth and develop monetization strategies.
• Conduct market research and analyze performance metrics.

Skills

Customer success experience

AI tools usage

Analytical skills

Communication skills

Strategic thinking

Tools

Tableau

SQL

Job description

Overview

Passes is a leading platform dedicated to empowering creators and fostering meaningful connections with their audiences. We are committed to providing innovative solutions that help creators grow and thrive in the digital landscape. Join us and be a part of a team that is shaping the future of the creator economy.

Location: Hollywood, CA | Employment type: Full-Time | Not Remote

Position

Creator Success Manager to join our team. This role is pivotal in ensuring the success and satisfaction of our creators, managing onboarding, and driving expansion and retention efforts. The ideal candidate is a tech-savvy, proactive problem-solver who is already leveraging AI tools in their day-to-day work and is excited to bring that mindset to supporting creative talent at scale.

Responsibilities

• Creator Training and Retention: Provide training and resources to ensure creators maximize their content's impact and monetization potential.
• Relationship Management: Build and maintain strong relationships with key creators, understanding their needs and challenges; act as a trusted advisor, providing guidance and creative strategy to maximize revenue; gather feedback from creators to inform product development and improve the creator experience.
• Revenue Growth: Drive increases in the volume of creators leveraging our monetization tools (subscription models, merch, and AI tech); develop revenue strategies to increase subscriber counts, platform sales, and earnings; identify, pitch, and negotiate new business opportunities and product solutions.
• Market Research and Analysis: Stay current with industry trends, emerging talent, and the competitive landscape; conduct research to identify new opportunities for creator acquisition; analyze performance metrics and adjust strategies to hit targets.

Qualifications

• Proven experience in a customer success, account management, or similar client-facing leadership role.
• Currently using AI tools (e.g., ChatGPT, Claude, Notion AI, or similar) as part of your workflow and enthusiastic about applying them to drive outcomes for creators.
• Strong quantitative and analytical skills, with the ability to derive actionable insights from data.
• Excellent communication and interpersonal skills, with a track record of building strong relationships with clients and internal stakeholders.
• Strategic thinker with demonstrated success developing and executing growth strategies.
• Comfortable in a fast-moving, tech-forward environment — adapt quickly and figure things out.
• Genuine passion for the creator economy and helping people build sustainable businesses.
• Nice to have: proficiency in data analysis tools such as Tableau or SQL.

Benefits and Compensation

Compensation: $70,000 to $100,000 per year DOE, base plus bonus. Benefits include full benefits; daily breakfast, lunches, dinners, snacks, and events. Real exposure to multiple areas of a high-growth startup shaping the creator economy. Work alongside creators you admire in a culture built for people who love this space.

Passes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.