Creative Support Specialist WebDesign Orthodontic Dental Marketing Agency

HIP; United States; Remote; USD 60,000 - 75,000; Full time

Job summary

A marketing firm in orthodontics is seeking a Creative Support Specialist to manage web and graphic design tasks. The ideal candidate should have at least 2 years of digital marketing experience and 3 years in web design/development. This position is remote and offers a salary between $60,000 and $75,000, along with comprehensive benefits including health and dental insurance, and a flexible PTO policy.

Benefits

401(k) matching

Dental Insurance

Health Insurance

Vision Insurance

Life Insurance

PTO eligibility after 90 days

Qualifications

• Minimum 2 years of experience in digital marketing, preferably in the dental or orthodontic sector.
• Minimum 3 years experience in web design/development and graphic design.
• Familiarity with CRM tools like HighLevel or ClickFunnels.

Responsibilities

• Transform client requests into web updates and graphic designs.
• Manage web and graphic design requests from concept to delivery.
• Communicate confidently with clients to move projects forward.

Skills

Digital marketing experience

Web design/development

Time management skills

Detail-oriented

Collaboration

Tools

WordPress

Figma

HighLevel

ClickFunnels

Google Workspace

Job description

About the Role

As our Creative Support Specialist, you will be the linchpin of our Web Operations team, juggling multiple projects while delivering top-notch results. This role is ideal for someone who thrives in a fast-paced environment and is excited about:

• Bringing websites to life with WordPress, Elementor, and Beaver Builder page builders
• Crafting designs that captivate and convert using Figma, Canva, the Adobe Suite, and other design tools
• Managing client requests with precision and care
• Collaborating across teams to deliver exceptional results

What You'll Do

• Transform client requests into pixel-perfect web updates and graphic designs
• Manage and execute web and graphic design client requests from concept to delivery
• Assist in preparing the team for Web Discovery and Strategy calls with clients
• Create landing pages and funnels in CRM (HighLevel)
• Set up and style forms, integrations, and workflows in our CRM (HighLevel)
• Continually improve our processes and overcome challenges
• Provide technical support and troubleshooting when needed

Position Overview

This is a generalist role that is perfect for someone with expertise in multiple areas including web design, development, graphic design, CRM software, and other related multimedia tasks. The person must be able to handle multiple projects while communicating with clients effectively — all while remaining calm under pressure.

Responsibilities

• Client Requests: Complete web and graphic design updates as requested by existing clients
• Communication: Communicate confidently and clearly with clients via email, text, and calls to move projects from concept to delivery
• Project Management: Coordinate timelines ensuring tasks are completed as scheduled
• Collaboration: Assist Senior Design Specialist with Figma design page layouts and Senior Web Specialist with sites in development (design, layout, updates, QA, coding, admin/documentation, and more). Assist teams including web, design, development, SEO, content, sales, customer service, and onboarding as needed
• Vendor Management: Work with third-party agencies on creative projects with high quality and accuracy
• Process Improvement: Continually refine processes, set up safeguards, remove roadblocks, and support the team with various challenges
• Integrations & Workflows: Set up and style forms and integrations/workflows for website projects inside CRM (HighLevel). CRM forms are embedded on our websites
• Organization: Manage the organization and storage of web/design assets on Google Drive
• Technical Support: Provide technical support for software and tool-related issues when necessary
• Client Service: Demonstrate a strong understanding of customer service to ensure the highest level of service
• Brand: Understand and maintain brand identity for our clients. Assist in logo design, collateral, and other graphics as needed

Results Expected

• Timely Completion of Web and Design Updates: Ensure client updates are completed promptly and accurately, contributing to client satisfaction and retention
• Seamless Project Management: Facilitate smooth communication with clients and internal teams, moving projects from concept to delivery within timelines
• Efficient Onboarding Process: Assist in client calls preparation, including agendas, site audits, and post-call task updates
• Clear and Effective Communication: Communicate confidently with partners, with strong attention to detail and grammar
• Cross-Team Collaboration: Collaborate with multiple teams to achieve project goals
• High-Quality Creative Output: Work with Senior Web and Design Specialists and third-party agencies to produce high-quality websites and graphics
• Process Refinement: Continually refine processes and remove roadblocks
• CRM Management: Set up forms and integrations/workflows in the CRM to streamline project management and data accuracy
• Asset Organization: Manage organization and storage of assets for easy access
• Technical Support: Provide timely technical support to minimize disruptions
• Customer Service Excellence: Maintain strong customer service standards and stay current with trends

Requirements

• Minimum of 2 years of experience in digital marketing, preferably in the dental or orthodontic sector
• Minimum of 3 years experience in web design/development, landing pages, and graphic design
• Familiarity with HighLevel (preferred), ClickFunnels, or similar CRM tools
• Proficient with Figma, WordPress, Elementor, Slack, Google Workspace, and ClickUp or similar project management system
• Skilled in web design, graphic design, video editing, and multimedia
• Exceptional time management and analytical skills
• Extremely detail-oriented, organized, and systems-minded
• A collaborative spirit and ability to thrive in a fast-paced agency setting

About HIP

HIP Creative Inc. is a leader in orthodontics marketing and growth strategies, working with clients to drive profitable and sustainable growth.

We collaborate with clients to implement tools, provide hands-on training, and apply our framework to help clients deliver excellent care and service.

Compensation

• $60,000 - $75,000 (depending on experience)

Benefits

• 401(k) matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• PTO eligibility after 90 days (10 vacation days first year, unlimited PTO starting year two, flexible partial days, and sick/personal days)
• Remote position

Schedule

• 8-hour shift
• 8 am–5 pm CST
• Monday to Friday