Creative Services Manager (Remote Eligible)

Mathematica; United States; Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Annual bonus target opportunity

Job summary

Mathematica, Inc. is seeking a Creative Services Manager to lead a team of designers delivering accessible, high-impact visuals for reports, presentations, infographics, and multimedia.

This remote-eligible role blends creative direction with people management, operations, and adopting AI-enabled design tools. You will collaborate with cross-functional partners, uphold design standards, manage budgets, and drive continuous improvement in creative services to support organizational and client

Qualifications

• Bachelor's degree in Graphic Design, Visual Communications, or related field or equivalent professional experience.
• At least seven years of progressive experience in creative services or related disciplines.
• Experience leading teams and managing complex creative projects.
• Expertise in graphic design, creative direction, visual storytelling, and information design across print/digital.
• Strong proficiency with Adobe Creative Cloud and MS Office on Windows.

Responsibilities

• Lead and develop a team of designers delivering accessible, high-impact visuals across reports, presentations, infographics, data visualizations, and multimedia.
• Provide creative direction while hands-on contribution to projects as needed.
• Maintain and evolve design standards, brand guidelines, templates, and assets for consistency.

Skills

Graphic design

Creative direction

Team leadership

Information design

Accessibility

AI-enabled design tools

Project management

Brand governance

Stakeholder management

Education

Bachelor's degree in Graphic Design, Visual Communications, or related field

Tools

Adobe Creative Cloud (InDesign, Illustrator, Photoshop)

Microsoft Office

Job description

Creative Services Manager (Remote Eligible)

About Mathematica:

Mathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public- and private-sector partners to translate big questions into deep insights that improve programs, refine strategies, and enhance understanding using data science and analytics. Our work yields actionable information to guide decisions in wide-ranging policy areas, from health, education, early childhood, and family support to nutrition, employment, disability, and international development. Mathematica offers our employees competitive salaries, and a comprehensive benefits package, as well as the advantages of being 100 percent employee owned. As an employee stock owner, you will experience financial benefits of ESOP holdings that have increased in tandem with the company’s growth and financial strength. You will also be part of an independent, employee-owned firm that is able to define and further our mission, enhance our quality and accountability, and steadily grow our financial strength. Read more about our benefits here: https://www.mathematica.org/career-opportunities/benefits-at-a-glance.

Primary Duties and Responsibilities:

The Creative Services Manager leads a team ofdesigners and creative professionals responsible for developing high-quality,accessible visual communications that support organizational and clientobjectives. This hands-on leadership role combines creative direction, peoplemanagement, operational excellence, and the strategic use of emergingtechnologies, including AI-enabled design tools. The ideal candidate is anexperienced designer and collaborative leader who can translate complexinformation into compelling visual stories, build strong cross-functionalpartnerships, and drive continuous improvement in creative services operations.

Key Responsibilities:

Creative direction and hands-on design

• Lead the creation of accessible, high-impact visual communications across print and digital channels, including reports, presentations, infographics, data visualizations, and multimedia content.
• Provide creative direction while contributing directly to design projects as needed.
• Maintain and evolve design standards, brand guidelines, templates, and visual assets to ensure quality and consistency.

Team leadership andtalent development

• Manage, coach, and develop a team of creative professionals, fostering collaboration, innovation, and professional growth.
• Oversee project intake, resource planning, workload management, budgets, and quality assurance to ensure successful project delivery.
• Manage external creative partners and vendors as needed.

Creativeoperations and technology innovation

• Improve creative workflows, processes, and self-service tools to enhance efficiency and scalability.
• Evaluate and implement emerging technologies, including AI-powered design tools and automation solutions.

Strategicconsultation and cross-functional partnership

• Partner with stakeholders across communications, research, technology, and business teams to develop effective communication solutions.
• Serve as a trusted advisor on visual storytelling, information design, accessibility, and brand strategy.

Required Qualifications:

• Bachelor's degree inGraphic Design, Visual Communications, or related field, or equivalentprofessional experience.
• At least seven years ofprogressive experience in creative services, graphic design, or relateddisciplines.
• Demonstratedexperience leading teams and managing complex creative projects.
• Experience inprofessional services, consulting, research, client services, or similarlycomplex environments preferred.
• Expertise in graphicdesign, creative direction, visual storytelling, and information designacross print and digital platforms.
• Strong proficiencywith Adobe Creative Cloud (InDesign, Illustrator, Photoshop) and MicrosoftOffice applications on a Microsoft Windows platform.
• Proven success leadingcreative teams, managing multiple priorities, and mentoring designprofessionals.
• Experienceestablishing design standards, brand governance, and accessible designpractices, including Section 508 compliance.
• Strong operationalskills in project management, budgeting, resource allocation, and workflowoptimization.
• Demonstrated abilityto leverage emerging technologies, including AI-enabled creative tools, to improve quality and productivity.
• Exceptionalcommunication, collaboration, and stakeholder management skills.

Additional/preferred qualifications:

• Experience designingresearch-based, technical, or data-intensive communications.
• Familiarity with UX/UIdesign principles and tools such as Figma.
• Experience with video,animation, motion graphics, or multimedia production.
• Knowledge of creativeproject management platforms and scalable design systems.

This position offers an anticipated base salary of $100,000 - $125,000 annually. This position is eligible for an annual bonus target opportunity, based on individual and company performance.

Location details:

This position is eligible for remote work and does not currently require a minimum number of hours in an office. However, we value opportunities for in-person collaboration and encourage employees who live near a Mathematica office to participate in onsite events and activities when possible, helping to foster connections and engagement with local colleagues.

Mathematica currently has offices in Washington, DC; Woodlawn, MD; Princeton, NJ; Cambridge, MA; Ann Arbor, MI; and Chicago, IL.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

At Mathematica, we understand the importance of building relationships with colleagues. If you’re not located near one of our offices but would like opportunities to meet up with co-workers, we offer coworking spaces where available. Ask your Talent Acquisition partner for more information about this opportunity and whether it’s an option in your area.

Any offer of employment will be contingent upon passing a background check. Various federal agencies with whom we contract require that staff successfully undergo security clearance as a condition of working on the project. If you are assigned to such a project, you will be required to obtain the requisite security clearance. Additionally, if you participate in/complete the application process and are denied, Mathematica may choose to terminate your employment. We take pride in our employees and in their commitment to excellence. We encourage staff to collaborate in developing creative solutions to difficult problems and to share the responsibility and enjoyment of carrying out complex projects. This collegial spirit has helped us earn our reputation for innovative and high quality work.