Creative Services Manager

HNTB; Atlanta (GA); On-site; USD 100,000 - 125,000; Full time

Job summary

Join a forward-thinking company where you can make a significant impact through effective communication and marketing strategies. This role offers the chance to lead a creative team, develop impactful content, and manage client relationships to enhance public engagement. With a focus on quality and timely delivery, you'll be instrumental in shaping the narrative around major infrastructure projects. If you have a passion for communication and a knack for project management, this is the perfect opportunity to grow your career while contributing to meaningful community projects.

Qualifications

• 8 years of relevant experience or 12 years without a degree.
• Strong communication, organizational, and time management skills.

Responsibilities

• Lead marketing strategies and oversee content development.
• Manage client communications and ensure brand consistency.
• Coordinate community engagement and monitor project success.

Skills

Written Communication

Oral Communication

Project Management

Time Management

Attention to Detail

Team Collaboration

Education

Bachelor's degree in Political Science

Bachelor's degree in Marketing

Bachelor's degree in Communications

Bachelor's degree in English

Bachelor's degree in Journalism

12 years of relevant experience in lieu of education

Job description

What We're Looking For

At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.

This position is an opportunity to:

Lead creative briefings and help develop and execute marketing plans and campaigns.

Develop and implement project management strategies for efficient and timely delivery of client collaterals, with milestone checkpoints for editing, reviews, and completion to HNTB’s 4 for 4 standards: quality work on time, on budget, and to the client’s satisfaction.

Oversee the development of published content (speeches, remarks, statements, press releases, key messages, video scripts, social media posts, and other editorial content for promotional and public outreach purposes) on behalf of the client.

Manage the creative team of graphic artists, copy editors, and multimedia (drone and conventional videography) specialists for effective content development and production.

Translate ideas and objectives into messaging that relates to the topic, speaker, and intended audiences; as well as fact-check all communications and content to ensure accuracy.

Identify opportunities to create or enhance client collateral and marketing materials, information and promotional content, and delivery channels (i.e. brochures, fact sheets, newsletter content, branded programs, videos, social media, etc.).

What You’ll Do:

• Manage day-to-day operations and oversee the creation of marketing and communications collateral to ensure that it is consistent with client brand guidelines and quality standards including fact sheets, presentations, press releases, and reports.
• Implement public involvement, communications, and outreach strategies and programs for clients to facilitate communication and acceptance of projects and initiatives and monitor their success.
• Develop content to provide consistent, targeted, and impactful messages.
• Direct the development of and approve speeches, presentation materials, correspondence, digital media (such as social media, email newsletters, and websites), and other media for client review.
• Engage with clients to develop, recommend, and determine appropriate communications vehicles to disseminate project or program information with stakeholders as directed by the communications plan and the client.
• Identify stakeholder perceptions of the initiative and its services, and make recommendations necessary to improve perceptions, build support and advance project or program goals.
• Define and report key performance indicators (KPIs) to indicate a campaign's level of effectiveness.
• Plan and coordinate community meetings including scheduling, determining location, and ensuring proper setup and materials are present.
• Oversee compliance with rules and laws specifically outlined by state and federal regulations and those that may be requested by clients.
• Implement quality control procedures to ensure the team is producing high-quality programs.
• Contribute ideas for new initiatives through research and recommend innovative communications and outreach techniques.
• Be responsible for the recruitment, hiring, mentoring, development, and retention of staff, including performance and compensation reviews.
• Contract with and manage sub-consultants for public/community relations, graphic design, and other outside work when needed.
• Perform other duties as assigned.

What You’ll Need:

• Bachelor's degree in Political Science, Marketing, Communications, English, Journalism, or related field and 8 years of relevant experience, or
• In lieu of education, 12 years of relevant experience.

What We Prefer:

• Excellent written and oral communication skills.
• Strong grammar skills.
• Ability to work well in a team environment and relate to people at all levels of the organization.
• Superior time management and organization skills; capable of managing multiple assignments simultaneously.
• Attention to detail and quality control of ideas, correspondence, and department planning.
• Ability to perform multiple duties and change from one task to another without loss of efficiency or composure.

Additional Information

Click here for benefits information: HNTB Total Rewards

Click here to learn more about EOE including disability and vet

Visa sponsorship is not available for this position.

Job Type: Regular

Full/Part Time: Full time

Job Category: Public Engagement and Communications Group

ReqID: R-24760