Creative Repair Technician

Surface Experts - Bethesda; Silver Spring (MD); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Base Salary + Bonus Opportunity

Great Work/Life Balance

Time Off

Flexible Work Schedule

Paid New Hire Training

Company Car

Tools Included

Learn a New Trade

Supportive Work Environment

Small Business

Mentorship Opportunities

Dedicated Help Lines

Descripción de la vacante

Surface Experts is seeking a Technician in the United States (Maryland area) to perform on-site hard surface repairs with an emphasis on color matching and customer service. You’ll operate a branded company vehicle, use provided tools, and complete multiple repairs daily while following a unique 5-step process.

The role offers base pay with performance-based commissions from day one, a healthy work-life balance, paid holidays, and robust onboarding.

Formación

• Hands-on experience doing some form of manual work.
• A background in facilities maintenance is helpful but not a deal breaker.

Responsabilidades

• In the Field Daily: Complete 4 or more creative repairs on-site each day; perform work on-location with good customer service and communication.
• Customer Service and Communication: Treat tenants and staff with exceptional service; update progress in CRM/Dispatch tool; solve issues with Support Team.
• Follow Repair Process: Learn and apply the 5-step process; master tools; adapt repairs with a unique solution.

Conocimientos

Manual labor

Facilities maintenance

Descripción del empleo

Benefits

• Company car
• Free uniforms
• Paid time off
• Profit sharing
• Training & development

Does the idea of bringing your creativity to your work intrigue you?
Becoming a Surface Experts Technician could pair your interests perfectly with your job! Take advantage of an artistic outlet as your work creatively to complete repairs, usually in an hour or less.

A Day in the Life of a Surface Experts Technician: https://www.youtube.com/watch?v=vJ0nCFdtqqs

WE OFFER

• Base Salary + Bonus Opportunity: Performance-based commissions starting on day 1
• Great Work/Life Balance: No required overtime, no nights, no weekends
• Time Off: Paid holidays and accruable vacation
• Flexible Work Schedule: Can accommodate midweek appointments
• Paid New Hire Training: Onboarding includes learning alongside a trained technician
• Company Car: Each technician drives a branded company vehicle for job duties
• Tools Included: All necessary tools and products are provided
• Learn a New Trade: Develop skills in a brand-new emerging trade
• Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
• Small Business: Local business with an owner who works alongside the team each day
• Mentorship Opportunities: Ongoing repair training and career development
• Dedicated Help Lines: Technician Support Team on call to assist to questions

DUTIES

In the Field Daily

• Complete 4 or more creative repairs on-site each day
• Perform work on-location while displaying good customer service and communication
• Problem-solve with repairs in a variety of settings like apartments, hotels, moving sites, construction sites, etc.

Customer Service and Communication

• Treat tenants and staff with exceptional customer service
• Update progress on repairs by entering information and notes on our CRM/Dispatch tool
• Problem-solve alongside our designated Support Team for any issue

Follow Repair Process

• Learn and integrate our one-of-a-kind 5-step process into your creative routine
• Master each instrument and tool in your personalized tool-kit
• Flex your artistic talents – each repair requires a unique solution

Calling all artistic types! Technicians with backgrounds in painting, sculpting, whittling, drawing, and other visual arts of various mediums can excel at Surface Experts. Your talent with color is vital in matching colors and patterns for complex repairs. Every repair has a different design, sheen, and material, so creativity is a must.

QUALIFICATIONS

• Hands-on experience doing some form of manual work – From construction and manufacturing, to painting or sculpting.
• A background in facilities maintenance is helpful but not a deal breaker.

What We’re Looking For

Are you handy, motivated, and love to learn? This role could be a perfect fit! Here’s what we’d like:

• A keen eye for color matching and attention to detail. (Art background can help you accel)
• A desire to learn how to repair bathtubs, counters, floors, and cabinets (No prior experience? No problem—we’ll train you!).
• Familiarity with hand tools and an interest in mechanical or repair work.
• Strong communication skills and a customer-first mindset.
• The ability to work independently and as part of a team with an excellent work ethic.
• The desire to serve by going the extra mile - Making our customers happy may take a little extra, we want folks you love going home at the end of the day knowing how happy they made their customer.

ABOUT SURFACE EXPERTS

Surface Experts is a comprehensive hard surface repair company. We can fix minor damages to many surfaces including Bathtubs, Cabinets, Floors, Appliances, Countertops, Furniture, Elevator Panels … you name it!

• By combining traditional trades with our own original processes and products, we are able to provide long-lasting repairs that are pleasing to the eye. And all with a smile!
• Our competitors want to resurface everything – even damage only a few inches wide! We can repair those small spots, resulting in happy customers who keep on calling us back. Our goal is happy customer who has saved money and time while avoiding adding another damaged surface to the landfill.
• Our typical repair doesn’t make a mess, doesn’t leave a smell, and doesn’t take more than 2 hours. Technicians usually need only a tablespoon or two of product, meaning they can carry everything with them in a small truck or car!

VISION

• To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing.
• Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

MISSION

• Our mission is to develop outstanding teams by investing in strong relationships.
• Together, we work to solve our customers’ problems by reducing the waste of time, money, and materials that end up in landfills.