Creative Repair Specialist
Surface Experts Southeast Houston
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Benefits offered by this job
Job summary
Qualifications
- Experience in manual tasks like construction or painting.
- Ability to distinguish and replicate colors for repairs.
- Strong customer service mindset and communication with clients.
Responsibilities
- Complete creative repairs on-site daily.
- Interact with customers providing exceptional service.
- Follow a unique 5-step repair process.
- Collaborate with the Support Team to resolve issues.
- Learn and apply our 5-step repair process.
- Master each instrument and tool in your toolkit.
- Apply creative problem-solving for unique repair challenges.
Skills
Tools
Job description
Base Salary + Bonus Opportunity: Performance-based commissions starting on day 1
Great Work/Life Balance: No required overtime, no nights, no weekends
Time Off: Paid holidays and accruable vacation
Flexible Work Schedule: Can accommodate midweek appointments
Paid New Hire Training: Onboarding includes learning alongside a trained technician
Company Car: Each technician drives a branded company vehicle for job duties
Tools Included: All necessary tools and products are provided
Learn a New Trade: Develop skills in a brand-new emerging trade
Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
Small Business: Local business with an owner who works alongside the team each day
Mentorship Opportunities: Ongoing repair training and career development
Dedicated Help Lines: Technician Support Team on call to assist to questions
In the Field Daily
Complete 4 or more creative repairs on-site each day
Perform work on-location while displaying good customer service and communication
Problem-solve with repairs in a variety of settings like apartments, hotels, moving sites, construction sites, etc.
Customer Service and Communication
Treat tenants and staff with exceptional customer service
Update progress on repairs by entering information and notes on our CRM/Dispatch tool
Problem-solve alongside our designated Support Team for any issue
Follow Repair Process
Learn and integrate our one-of-a-kind 5-step process into your creative routine
Master each instrument and tool in your personalized tool-kit
Flex your artistic talents – each repair requires a unique solution
Calling all artistic types! Technicians with backgrounds in painting, sculpting, whittling, drawing, and other visual arts of various mediums can excel at Surface Experts. Your talent with color is vital in matching colors and patterns for complex repairs. Every repair has a different design, sheen, and material, so creativity is a must.
Hands‑on experience doing some form of manual work – From construction and manufacturing, to painting or sculpting.
A background in facilities maintenance is helpful but not a deal breaker.
Must be able to see, distinguish, and replicate colors – A familiarity with color and color matching is integral to our process.
Surface Experts is a comprehensive hard surface repair company. We can fix minor damages to many surfaces including Bathtubs, Cabinets, Floors, Appliances, Countertops, Furniture, Elevator Panels … you name it!
By combining traditional trades with our own original processes and products, we are able to provide long lasting repairs that are pleasing to the eye. And all with a smile!
Our competitors want to resurface everything – even damage only a few inches wide! We can repair those small spots, resulting in happy customers who keep on calling us back. Our goal is happy customer who has saved money and time while avoiding adding another damaged surface to the landfill.
Our typical repair doesn’t make a mess, doesn’t leave a smell, and doesn’t take more than 2 hours. Technicians usually need only a tablespoon or two of product, meaning they can carry everything with them in a small truck or car!
To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing.
Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.
Our mission is to develop outstanding teams by investing in strong relationships.
Together, we work to solve our customers’ problems by reducing the waste of time, money, and materials that end up in landfills.
Serve Others
Put Relationships First
No Jerks
Be Humble
Be a Problem Solver
Be Curious
Seek to Understand the Cause of the Problem
Work Smart
Constantly Improve
Trust the Process
Be Organized
Be Teachable
Put Business Needs Above Personal Wants
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