Creative Repair Specialist

Surface Experts Southeast Houston; Houston (TX); On-site; USD 40,000 - 75,000; Full time

Benefits offered by this job

Performance-based commissions

Paid holidays and vacation

Company car provided

Flexible work schedule

Paid new hire training

Mentorship Opportunities

Support Lines

Small Business Environment

Job summary

A local repair services company in Houston seeks technicians for on-site repairs of various surfaces, requiring creativity and hands-on skills. Candidates must have experience in manual work and a strong ability to distinguish and match colors. The role focuses on delivering exceptional customer service while following a unique repair process. This position offers a supportive work environment, mentorship opportunities, and the flexibility to maintain a healthy work-life balance.

Qualifications

• Experience in manual tasks like construction or painting.
• Ability to distinguish and replicate colors for repairs.
• Strong customer service mindset and communication with clients.

Responsibilities

• Complete creative repairs on-site daily.
• Interact with customers providing exceptional service.
• Follow a unique 5-step repair process.
• Collaborate with the Support Team to resolve issues.
• Learn and apply our 5-step repair process.
• Master each instrument and tool in your toolkit.
• Apply creative problem-solving for unique repair challenges.

Skills

Hands-on experience in manual work

Color matching skills

Customer Service

CRM/Dispatch Tool

Tools

CRM/Dispatch Tool

Job description

WE OFFER:

Base Salary + Bonus Opportunity: Performance-based commissions starting on day 1

Great Work/Life Balance: No required overtime, no nights, no weekends

Time Off: Paid holidays and accruable vacation

Flexible Work Schedule: Can accommodate midweek appointments

Paid New Hire Training: Onboarding includes learning alongside a trained technician

Company Car: Each technician drives a branded company vehicle for job duties

Tools Included: All necessary tools and products are provided

Learn a New Trade: Develop skills in a brand-new emerging trade

Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving

Small Business: Local business with an owner who works alongside the team each day

Mentorship Opportunities: Ongoing repair training and career development

Dedicated Help Lines: Technician Support Team on call to assist to questions

DUTIES:

In the Field Daily

Complete 4 or more creative repairs on-site each day

Perform work on-location while displaying good customer service and communication

Problem-solve with repairs in a variety of settings like apartments, hotels, moving sites, construction sites, etc.

Customer Service and Communication

Treat tenants and staff with exceptional customer service

Update progress on repairs by entering information and notes on our CRM/Dispatch tool

Problem-solve alongside our designated Support Team for any issue

Follow Repair Process

Learn and integrate our one-of-a-kind 5-step process into your creative routine

Master each instrument and tool in your personalized tool-kit

Flex your artistic talents – each repair requires a unique solution

Calling all artistic types! Technicians with backgrounds in painting, sculpting, whittling, drawing, and other visual arts of various mediums can excel at Surface Experts. Your talent with color is vital in matching colors and patterns for complex repairs. Every repair has a different design, sheen, and material, so creativity is a must.

QUALIFICATIONS

Hands‑on experience doing some form of manual work – From construction and manufacturing, to painting or sculpting.

A background in facilities maintenance is helpful but not a deal breaker.

Must be able to see, distinguish, and replicate colors – A familiarity with color and color matching is integral to our process.

ABOUT SURFACE EXPERTS

Surface Experts is a comprehensive hard surface repair company. We can fix minor damages to many surfaces including Bathtubs, Cabinets, Floors, Appliances, Countertops, Furniture, Elevator Panels … you name it!

By combining traditional trades with our own original processes and products, we are able to provide long lasting repairs that are pleasing to the eye. And all with a smile!

Our competitors want to resurface everything – even damage only a few inches wide! We can repair those small spots, resulting in happy customers who keep on calling us back. Our goal is happy customer who has saved money and time while avoiding adding another damaged surface to the landfill.

Our typical repair doesn’t make a mess, doesn’t leave a smell, and doesn’t take more than 2 hours. Technicians usually need only a tablespoon or two of product, meaning they can carry everything with them in a small truck or car!

VISION

To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing.

Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

MISSION

Our mission is to develop outstanding teams by investing in strong relationships.

Together, we work to solve our customers’ problems by reducing the waste of time, money, and materials that end up in landfills.

VALUES

Serve Others

Put Relationships First

No Jerks

Be Humble

Be a Problem Solver

Be Curious

Seek to Understand the Cause of the Problem

Work Smart

Constantly Improve

Trust the Process

Be Organized

Be Teachable

Put Business Needs Above Personal Wants