Creative Repair Restoration Technician

Surface Experts - West Hartford; Hartford (CT); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Company car

Dental insurance

Health insurance

Paid time off

Profit sharing

Training & development

Vision insurance

Job summary

Surface Experts - West Hartford is seeking experienced technicians who repair or restore items requiring color matching. You will be in the field daily, performing 1 to 4+ repairs on site, interacting with customers politely, and using a range of tools and a personal toolkit.

We offer a base salary with performance bonuses, a company car, paid time off, training, flexible schedule, and a supportive team in a small local business.

Qualifications

• Must be able to see, distinguish, and replicate colors – color matching is integral to our process.
• Hands-on experience doing manual work across construction, manufacturing, painting, or related fields.
• Ability to carry 25-50+ pounds of equipment and supplies on and off job sites.

Responsibilities

• Complete 1 to 4+ on-site repairs each day.
• Perform on-location work with strong customer service and communication.
• Update progress and notes using our CRM/Dispatch tool.
• Follow our 5-step repair process and use provided tools.

Skills

Color matching

Manual labor

Problem solving

Customer service

Physical stamina

Job description

Benefits

• Bonus based on performance
• Company car
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

Do you have a background repairing or restoring things that need to be color-matched? Do you have creative or artistic hobbies? If yes, you might be the perfect Surface Experts Technician! We are looking for experienced technicians who take pride in their crafts and enjoy solving problems for their customers. Our technicians are part handyman, part artist, and they thrive on doing great work.

WE OFFER

• Base Salary + Bonus Opportunity: Performance-based commissions
• Great Work/Life Balance: No required overtime, no nights, no weekends
• Time Off: Paid holidays and accruable vacation
• Flexible Work Schedule: Can accommodate midweek appointments
• Paid New Hire Training: Onboarding includes learning alongside a trained technician
• Company Car: Each technician drives a branded company vehicle
• Tools Included: All necessary tools and products are provided
• Learn a New Trade: Develop skills in a brand-new emerging trade
• Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
• Small Business: Local business with an owner who works alongside the team each day
• Mentorship Opportunities: Ongoing repair training and career development
• Dedicated Help Lines: Technician Support Team on call to assist to questions

DUTIES

In the Field Daily

• Complete 1 to 4+ or more creative repairs on-site each day
• Perform work on-location while displaying good customer service and communication
• Problem-solve with repairs in a variety of settings like apartments, hotels, moving sites, construction sites, etc.

Customer Service and Communication

• Treat tenants and staff with exceptional customer service
• Update progress on repairs by entering information and notes on our CRM/Dispatch tool
• Problem-solve alongside our designated Support Team for any issue

Follow Repair Process

• Learn and integrate our one-of-a-kind 5-step process into your creative routine
• Master each instrument and tool in your personalized tool-kit
• Flex your artistic talents – each repair requires a unique solution

Calling all artistic types! Technicians with backgrounds in painting, cabinetry, woodworking, sculpting, and drawing can excel at Surface Experts. Your talent with color is vital in matching colors and patterns for complex repairs. Every repair has a different design, sheen, and material, so creativity is a must.

QUALIFICATIONS

• Hands-on experience doing some form of manual work – From construction and manufacturing, to painting or sculpting.
• A background in handyman or facilities maintenance is helpful but not a deal breaker.
• Must be able to see, distinguish, and replicate colors – A familiarity with color and color matching is integral to our process.
• Ability to carry 25-50+ pounds of equipment & supplies in and out of large construction sites and apartment complexes

MISSION

• Our mission is to develop outstanding teams by investing in strong relationships.
• Together, we work to solve our customers' problems by reducing the waste of time, money, and materials that end up in landfills.

VALUES

• Serve Others
  • Put Relationships First
  • No Jerks
  • Be Humble
• Be a Problem Solver
  • Be Curious
  • Seek to Understand the Cause of the Problem
  • Work Smart
  • Constantly Improve
• Trust the Process
  • Be Organized
  • Be Teachable
  • Put Business Needs Above Personal Wants