Creative Project Manager

ExlService Holdings, Inc.; Northern (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

ExlService Holdings, Inc. is seeking a Creative Project Manager to oversee end-to-end execution of multi-channel marketing campaigns from direct mail to digital.

The role acts as the operational bridge among clients, account teams, creative, production, analytics, and operations to ensure projects are delivered on time, within budget, and per scope. The ideal candidate is highly organized, detail-oriented, and responsive, with experience managing complex programs across multiple media.

Qualifications

• Highly organized, detail-oriented and responsive.
• Experience managing complex, multi-channel marketing programs.
• Ability to review stakeholder comments and translate feedback into actionable revisions for the creative team.

Responsibilities

• Oversee end-to-end execution of creative projects across direct mail, digital, email, paid media, web, and integrated campaigns.
• Act as operational bridge between clients, account teams, creative, production, analytics, and operations to ensure on-time, on-budget delivery within scope.
• Review and interpret stakeholder feedback, identify gaps, and provide clear direction to the creative team.

Skills

Organizational skills

Attention to detail

Multi-channel marketing

Stakeholder management

Tools

Direct mail

Print production

Digital marketing

Job description

Creative Project Manager

Remote, West Coast, US

$60k-$80k plus bonus & benefits

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

The Creative Project Manager is responsible for overseeing the end-to-end execution of creative projects across direct mail, digital, email, paid media, web, and integrated marketing campaigns. This role serves as the operational bridge between clients, account teams, creative, production, analytics, and operations to ensure projects are delivered accurately, on time, within budget, and according to scope.

The ideal candidate is highly organized, detail-oriented, responsive, and experienced in managing complex, multi-channel marketing programs. They should understand how creative work moves across different media, with particular knowledge of direct mail, print production, and digital marketing.

This role requires more than schedule management. The Creative Project Manager must be able to review, organize, and interpret stakeholder comments, identify missing or conflicting direction, and translate feedback into clear, actionable revisions for the creative team. The right candidate brings sound judgment, asks thoughtful questions, and can provide useful input when feedback may affect creative quality, production requirements, timing, or scope.

Experience managing creative workflows, stakeholder feedback, and production details is more important than familiarity with every individual software platform. The right person will bring the core skills needed for the role and be comfortable learning the specific tools used by the agency and its clients.