Creative Operations Specialist

Insight Global; Seattle (WA); On-site; USD 75,000 - 110,000; Full time

Job summary

Insight Global is seeking a Creative Operations Specialist to coordinate between business stakeholders and creative teams. You will manage intake, project workflows, resource allocation, and tracking to improve operational efficiency and timely delivery of deliverables.

The role requires Wrike expertise and experience supporting creative or marketing teams, with strong communication and risk management to keep projects aligned with business objectives.

Qualifications

• Experience managing intake processes and project request queues.
• Strong project coordination and workflow management experience.
• SharePoint and Microsoft 365 experience.
• Experience prioritizing multiple projects and deliverables simultaneously.
• Excellent organizational skills and attention to detail.
• Strong stakeholder communication and follow-through.
• Ability to identify risks, blockers, and drive resolutions.
• Experience building or refining automations in Wrike.
• Creative operations or marketing operations background.
• Experience managing content repositories within SharePoint.

Responsibilities

• Manage creative intake requests and project queue.
• Lead intake meetings and coordinate follow-up actions.
• Prioritize projects and ensure timely delivery of work.
• Track project status, timelines, dependencies, and resource allocation.
• Communicate project updates, risks, blockers, and milestones to stakeholders.
• Serve as liaison between stakeholders and creative, web, and video teams.
• Follow up with stakeholders to gather requirements and information.
• Build and optimize Wrike workflows and automations.
• Manage marketing content and documentation within SharePoint.
• Identify process improvement opportunities and implement efficiencies.
• Monitor deliverables and ensure projects remain on track.
• Support issue resolution and maintain operational excellence across the creative workflow.

Skills

Project coordination

Workflow management

Stakeholder communication

Risk identification & resolution

Creative/marketing ops background

Content repository management

Problem solving

Cross-functional collaboration

Attention to detail

Tools

Wrike

SharePoint

Microsoft 365

Job description

Job Description

Insight Global is seeking a Creative Operations Specialist for a top marketing-focused client. This individual will serve as the central point of coordination between business stakeholders and creative teams, managing the intake process, project workflows, resource allocation, and project tracking. The ideal candidate brings strong organizational skills, proven Wrike expertise, and the ability to keep multiple initiatives moving simultaneously while maintaining excellent communication across stakeholders. This role will focus on improving operational efficiency, optimizing workflows, managing project risks, and ensuring creative deliverables are completed on time and aligned with business objectives. Candidates who thrive in fast-paced environments, enjoy problem-solving, and have experience supporting creative or marketing teams will be highly successful in this opportunity.

Day-to-Day

• Manage creative intake requests and project queue
• Lead intake meetings and coordinate follow-up actions
• Prioritize projects and ensure timely delivery of work
• Track project status, timelines, dependencies, and resource allocation
• Communicate project updates, risks, blockers, and milestones to stakeholders
• Serve as liaison between stakeholders and creative, web, and video teams
• Follow up with stakeholders to gather requirements and information
• Build and optimize Wrike workflows and automations
• Manage marketing content and documentation within SharePoint
• Identify process improvement opportunities and implement efficiencies
• Monitor deliverables and ensure projects remain on track
• Support issue resolution and maintain operational excellence across the creative workflow

Skills and Requirements

• Expert-level Wrike experience (required)
• Experience managing intake processes and project request queues
• Strong project coordination and workflow management experience
• SharePoint and Microsoft 365 experience
• Experience prioritizing multiple projects and deliverables simultaneously
• Excellent organizational skills and attention to detail
• Strong stakeholder communication and follow-through
• Ability to identify risks, blockers, and drive resolutions
• Experience building or refining automations in Wrike
• Creative operations or marketing operations background
• Experience managing content repositories within SharePoint
• Process improvement and workflow optimization experience
• Experience translating business requirements into creative briefs
• Exposure to web, video, or creative production teams
• Project management certifications or formal PM methodology experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].