Creative Operations Project Manager

New York City Tourism + Conventions; New York (NY); Hybrid; Full time

Benefits offered by this job

Hybrid Schedule: 3 days in-office

Generous Time Off

Healthcare benefits

Retirement savings plan

Quarterly cell phone credit

Monthly transit allowance

Job summary

A prominent tourism organization in New York City is seeking a Project Manager to oversee multifaceted projects and support the Creative/Content team. The ideal candidate will have over 4 years of experience in project management, preferably within the marketing or creative industries. This role requires excellent interpersonal skills and the ability to manage budgets and timelines effectively. The organization offers a hybrid schedule and a competitive benefits package including healthcare and professional development opportunities.

Qualifications

• 4+ years of experience in Project Management, preferably in marketing or creative industries.
• Understanding of project lifecycle, digital and print media, video creation, and website development.
• Strong written and verbal communication skills.

Responsibilities

• Serve as a centralized resource for the Creative/Content team.
• Run point on multiple projects, managing communications, scope, timeline, and budget.
• Develop processes to regularly share and merchandise C/C work with the organization.

Skills

Project Management

Interpersonal Skills

Analytical Skills

Attention to Detail

Conflict Resolution

Education

4+ years of experience in Project Management

Tools

Smartsheet

Basecamp

Microsoft Office Suite

Job description

About New York City Tourism + Conventions

New York City Tourism + Conventions is the official destination marketing organization and convention and visitors bureau for the five boroughs of New York City. Our mission is to invite the world and energize the City, building equitable, sustainable economic prosperity and community through tourism for the mutual benefit of residents, businesses and visitors.

NYCtourism.com is the official website of New York City, reaching visitors in their trip‑planning stages and making sure they experience all that the City offers during their visit. NYCtourism.com is also the home of key marketing programs including NYC Restaurant Week®, NYC Broadway WeekSM and more.

Responsibilities

• Serve as a dedicated, centralized resource for the Creative/Content (C/C) team, tying multifaceted projects together and coordinating with internal and external stakeholders
• Develop, in conjunction with the project owner and key stakeholders, the definition of each project (onboarding, purpose, scope, timing, stakeholders’ roles, communication plan)
• Run point on multiple projects simultaneously, managing communications, scope, timeline and budget
• Manage C/C team content output and distribution
• Example: If the team is creating a video or photo‑driven story, we’ll need your help managing final edits and social cuts, getting copy from copywriter (for our social team and for talent to share), communicating with all talent and businesses involved, and shipping correctly formatted deliverables in a timely manner.
• Work closely with the rest of the Project Management team to ensure that the C/C team is effectively supporting the needs of the organization
• Assist with prioritizing and greenlighting projects based on importance and bandwidth
• With VP of Project Management and stakeholders in C/C, continuously update, monitor and facilitate workflow for the C/C team, ensuring that the C/C team has the resources they need to execute the work
• Manage and update master task calendar for C/C department for an always‑on topical view of workload and bandwidth
• Work closely with in‑house producer to track team budgets and contracts and deliverables from external partners and freelancers
• Manage the work of third parties/consultants/contractors (as necessary)
• Foster open communication across the C/C team through regular updates and meetings, ensuring a collaborative, motivated and high‑performing work environment
• Develop processes to regularly share and merchandise C/C work with the larger organization

Qualifications

• 4+ years of experience in Project Management, preferably with exposure to marketing, creative and/or publishing industries
• A thorough understanding of the project lifecycle in an agency or in‑house environment with emphasis on digital and print media execution, video creation and website development; able to facilitate dialogue that represents the company’s development efforts and methodologies to stakeholders
• Strong experience using a range of project management tools (Smartsheet, Basecamp, etc.)
• Great interpersonal skills, a positive attitude, good energy and the ability to motivate others and resolve conflicts in a collaborative and fast‑paced environment are a must
• Strong analytical, problem solving, negotiating, influencing, facilitation, prioritization, decision making and conflict resolution skills
• Proficient and highly comfortable using Microsoft Office Suite
• Strong written and verbal communication skills
• Attention to detail and the ability to focus under pressure

We offer a competitive benefits package including:

• Hybrid Schedule: 3 days in‑office (Tues/Wed required + 1 flex day); Fridays remote.
• Generous Time Off: PTO days and sick time.
• Holidays: up to 12 paid company holidays, plus extended Winter Break.
• Floating Holiday: 1 per year, front‑loaded.
• Healthcare: Premium medical, dental, and vision plans, plus HRA and DCA.
• Retirement & Development: Retirement savings plan and professional development opportunities.
• Quarterly cell phone credit to subsidize your plan and monthly transit/commuter allowance.

Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

NYC Tourism + Conventions Commitment to Diversity, Equality and Inclusion

Here at NYC Tourism + Conventions we are an equal opportunity employer, committed to our diversity and inclusiveness. We provide equal work opportunities for all and prohibit discrimination and harassment of any type. All qualified applicants will be considered without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

If you need reasonable accommodation for any part of the application process because of a medical condition or disability, please send an email to [e-mail] let us know the nature of your request.

If you think you might thrive in this environment, we would love to hear from you!