Creative Operations Officer

Storm Ideas; United States; Remote; MXN 463,000 - 566,000; Full time

Benefits offered by this job

Benefits (country dependent)

Fully remote

Job summary

Storm Ideas is seeking a Creative Operations Officer to transform messy creative and operational processes into clear workflows and lightweight systems. You will leverage Airtable and AI tools to map, document, and automate, delivering reliable outcomes across global brands in a remote, contractor role.

The position emphasizes hands-on workflow design, clear documentation, and collaboration with cross-functional teams to ship practical improvements and ensure smooth handoffs before client

Qualifications

• Experience taking ownership of workflows, processes, systems, or operational projects and making them clearer or more reliable.
• Strong structured thinking: break a messy problem into users, inputs, outputs, statuses, handoffs, risks, and decisions.
• Practical AI use in real work, improving workflow efficiency and measuring success with KPIs.
• Reliable ownership of defined projects, including asking clarifying questions, communicating progress, and escalating early when something is blocked.
• Excellent written communication and documentation skills.
• Confidence with spreadsheets, structured data, project tools, and documentation tools.
• High no/low-code and systems aptitude; Airtable experience is highly useful.
• High attention to detail and a habit of checking work before it reaches others.
• Comfortable explaining systems and trade-offs to non-technical stakeholders.
• Adaptability and curiosity about new tools to improve delivery.

Responsibilities

• Turn messy creative and operational processes into clear workflows, systems, documentation, and handoffs.
• Focus on reliable delivery: understand how work moves and structure it clearly.
• Build practical Airtable and lightweight workflow solutions and help people use them.
• Use AI to speed up workflow mapping, documentation, QA, data cleanup, and automation support while verifying outputs.
• Clean up creative approval workflows with clear ownership and status definitions.
• Structure work into fields, statuses, ownership, handoffs, review points, and definitions of done.
• Create Airtable bases, views, and interfaces for client teams with clear documentation.
• Improve lightweight systems in Airtable, spreadsheets, PM tools, and Slack/Teams workflows.
• Create process documentation, SOPs, interface notes, and client-ready explanations.
• QA your own work before handoff and check data, logic, copy, statuses, and UX.
• Present improvements in clear, non-technical language to internal and client stakeholders.
• Collaborate with creative, social, client service, analytics, and technical teams to ship improvements.
• Support workflows after launch by gathering feedback and improving adoption.

Skills

Structured thinking

AI integration

No/low-code

Airtable

Documentation

Project ownership

Communication

Attention to detail

Tools

Airtable

Asana

Monday.com

Jira

Zapier

ChatGPT/Codex

Job description

Up to USD 28,000 salary on a full time, contractor contract

Fully remote working!

Working with globally recognisable brands in US Entertainment

Working with the latest hardware, tech stack and tools

Access to benefits (country dependent )

Who We Are

At Storm Ideas, we supercharge the digital presence of some of the biggest names in US TV and entertainment. Since 2008, our international team has delivered bold, forward-thinking solutions for globally recognised clients.

Whether we're building innovative products, producing high-impact social content, or designing smarter ways for our partners to work—we’re right at the cutting edge of creativity, technology, and automation.

Emerging technologies like Artificial Intelligence present exciting opportunities for us and our clients. As the world adapts, we’re committed to safely exploring the potential advantages of AI, integrating it thoughtfully into our work where possible, and one day guiding our clients through new possibilities when they’re open and ready for them. By tapping into our creativity, expertise, and collaboration, we aim to embrace its potential together. Our vision relies on people who are curious about this technology and excited to take on this challenge!

RESPONSIBILITIES

Storm Ideas partners with some of the world's most recognisable media and entertainment brands. Behind that work are planning processes, approvals, asset handoffs, reporting needs, stakeholder reviews, and internal systems that need to run cleanly.

As a Creative Operations Officer, you will help teams turn messy creative and operational processes into clear workflows, systems, documentation, and handoffs. This is not a generic coordinator role. The focus is reliable delivery: understanding how work really moves, structuring it clearly, building practical Airtable and lightweight workflow solutions, and helping people use them.

You do not need to come from a social media background. You do need to be comfortable learning new domains quickly, asking good questions, and using tools and AI to make your work clearer, faster, and easier to hand over.

What can you expect?

• Organize and manage your own work across briefs, tasks, priorities, and follow-ups, without needing every next step spelled out.
• Deliver work cleanly, independently, and on time, with clear status updates.
• Map messy processes, identify bottlenecks, and turn ambiguous briefs into clear next steps.
• Use AI responsibly to speed up workflow mapping, documentation, QA, data cleanup, and automation support, while checking outputs carefully.
• Clean up creative approval workflows so teams know what is planned, what is waiting for review, what is approved, and who owns the next action.
• Structure work into sensible fields, statuses, ownership, handoffs, review points, and definitions of done.
• Build Airtable bases, views, and interfaces for client teams, with supporting documentation that makes the workflow easy to use.
• Improve lightweight systems in tools such as Airtable, spreadsheets, project management platforms, documentation tools, Slack or Teams workflows, and automation platforms.
• Create clear documentation, SOPs, interface notes, handover materials, and client‑ready explanations.
• QA your own work before handoff, checking data, logic, copy, statuses, permissions, assumptions, and user experience.
• Present process improvements in clear, non‑technical language to internal teams and client stakeholders.
• Collaborate with creative, social, client service, analytics, and technical colleagues to ship practical improvements.
• Support workflows after launch by gathering feedback, fixing friction points, and improving adoption.

QUALIFICATIONS

What's important to us:

• Experience taking ownership of workflows, processes, systems, or operational projects and making them clearer or more reliable.
• Strong structured thinking: you can break a messy problem into users, inputs, outputs, statuses, handoffs, risks, and decisions.
• Practical AI use in real work, improving workflow efficiency and measuring success with KPIs.
• Reliable ownership of defined projects, including asking clarifying questions, communicating progress, and escalating early when something is blocked.
• Excellent written communication and documentation skills.
• Confidence with spreadsheets, structured data, project tools, and documentation tools.
• Strong no/low‑code and systems aptitude. Airtable experience is highly useful, and this role will suit someone who enjoys turning a rough workflow into a clean working process.
• High attention to detail and a habit of checking work before it reaches other people.
• Comfortable explaining systems, process changes, and trade‑offs to non-technical stakeholders.
• Adaptability and curiosity about new tools, especially where they make delivery cleaner or faster.

What’s nice to have:

• Experience with creative, content, social, campaign, approval, or asset workflows.
• Experience building Airtable bases, interfaces, automations, or similar lightweight project management workflows.
• Familiarity with tools such as Asana, Monday.com, Jira, Zapier, ChatGPT/Codex, Claude/Cowork, Slack, Teams, etc.
• Experience with change management- helping teams adopt a new process or tool without creating unnecessary complexity.

What It’s Like to Work Here

Cutting-Edge Tools & Tech

Work with the latest hardware and software so you're always set up to succeed.

Ideas Welcome, Always

We don’t just say we’re open to ideas—we act on them. Your insights can shape how we work across the company.

Fast, Agile, Adaptive

We move like a start-up but with the backing of a larger team. Quick decisions and a responsive culture are the norm.

Incredible Team, Global Reach

Join an international crew of 175+ passionate, talented people. We hire for skill, drive, and authenticity—just be yourself.

RECRUITMENT PROCESS

First, we will review your CV and cover letter for the requested examples.

If successful, you will receive a task using a provided Airtable base. We will ask you to show how you structure the workflow, build useful views or interfaces, document your decisions, and explain your approach.

If successful, you will be invited to a 60-minute interview. During the meeting, you will walk through your completed task as if presenting to a client, followed by a Q&A with Creative Operations management.