Creative Operations Lead, Customer & Brand Partnerships

Salesforce; Seattle (WA); On-site; USD 117,000 - 178,000; Full time

Job summary

Salesforce seeks a Creative Operations Lead to partner with Creative Leaders, establishing an operational model that scales the in-house agency. You will drive planning, intake, prioritization, and business-side management, translating business needs into clear operational plans and ensuring resources are allocated effectively.

As part of the Global Creative team, you will implement scalable processes, dashboards, and frameworks to reduce friction and improve ROI, shaping how creative work is

Qualifications

• 5+ years in creative/marketing operations or agency account management.
• Experience partnering with senior creative or business leaders to run operations.
• Strong understanding of creative workflows, intake, scoping, cross‑functional partnership, and project lifecycle alignment.
• Proven ability to navigate ambiguity and create scalable structure in evolving environments.
• Exceptional communication, negotiation, and stakeholder management skills.
• Experience implementing and optimizing operational frameworks, processes, and measurement systems.
• BA/BS degree or equivalent experience.

Responsibilities

• Operational Leadership & Business Partnership: Serve as the day-to-day operational and business management partner to Creative Leaders, helping plan, budget, prioritize, and measure.
• Intake, Triage & Prioritization: Be the first interception point for new work, validate scope, timing and resourcing, ensure alignment to priorities.
• Cross-Functional Partnership & Alignment: Represent Creative leadership with cross-functional partners, ensure engagement and shared expectations.
• Process, Standards & Operational Maturity: Drive standardization across planning, intake, capacity tracking, and measurement frameworks, and establish dashboards and metrics.

Skills

5+ years experience

Stakeholder management

Creative workflows

Ambiguity navigation

Negotiation

Operational frameworks

Cross-functional work

Education

BA/BS degree or equivalent experience

Job description

Job Category

Marketing & Communications

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

About Our Team

The Global Creative team within Marketing is responsible for our brand and marketing creative. From building brand awareness campaigns to designing experiences like Dreamforce, our multi-faceted team does it all. We are a collection of thinkers, makers and doers, whose sole purpose is to bring the brand to life across our incredible portfolio of work.

About This Role

To become a best-in-class in-house agency team, we need best-in-class creative operators - a secret sauce to setting the work up for success. To start cooking, we want to establish a Creative Operations Partnership model to fundamentally elevate how our creative organization operates. That's where you come in. As a Creative Operations Lead, you will serve as the creative operational arm and strategic business partner to our Creative Lead for Customer & Brand Partnerships Creative, helping run this business with clarity, discipline, and scale. You will drive the planning, intake, prioritization and business-side management of core creative teams, acting as the trusted strategic partner to Creative Leaders while building, scaling and maintaining the operational rigor that will enable the team to focus deeply on the work and do what they do best - create the best marketing in the biz. You'll act as the first point of interception for new work, translating business needs into clear operational plans, and ensuring that what enters the pipeline is strategic, aligned, and resourced appropriately. With a dotted line into the Director, Creative Operations, you will work alongside other Creative Operations partners to set the strategy, direction and delivery of core processes and frameworks to create a shared language and ways of working across our global creative teams. From budget management to creative intake workflows, you are the key factor to delivering operational success, helping to drive clarity, consistency and connection across our global teams and output.

Operational Leadership & Business Partnership

• Serve as the day-to-day operational and business management partner to Creative Leaders, helping them run their business across planning, budgeting, prioritization, and measurement.
• Support the Creative Leader in driving the strategy, culture, structure and management of the team, helping to identify and action on efficiencies and opportunities for team development, exposure and retention.
• Act as a translator between business and creative teams, ensuring expectations, timelines, and priorities are aligned before work enters delivery.

Intake, Triage & Prioritization

• Be the first point of interception for all new work, partnering with Creative Leadership to validate scope, timing, resourcing needs, and alignment to business priorities.
• Manage the implementation, adoption and evolution of intake and triage workflows to ensure clarity on "what's coming" and prevent overcommitment or misalignment.
• Evaluate incoming requests with a strategic lens to protect creative focus and ensure resources are applied to the highest-value work, while working with other Operational partners to provide teams alternative solutions to completing work where necessary.

Cross-Functional Partnership & Alignment

• Represent Creative leadership with cross-functional partners (e.g., Real Estate, Events, HR, PMO), ensuring consistent engagement, operational clarity, and shared expectations.
• Partner with the PMO and Production Studio to hand off approved work, allocate resources effectively, and maintain visibility into workload and capacity.

Process, Standards & Operational Maturity

• Work with Creative Ops leads to drive standardization across planning, intake, capacity tracking, and measurement frameworks.
• Implement scalable processes that support clear ownership and reduce operational friction.
• Establish and maintain operational dashboards, reporting, and metrics that provide leaders visibility into workload, impact, and ROI.
• Use data to inform prioritization, operational planning, and business decision-making.

What Experience You Have

• 5+ years in creative operations, marketing operations, business operations, or agency account management (experience in creative environments strongly preferred).
• Demonstrated experience partnering with senior creative leaders or business leaders to run operational functions (planning, budgeting, resourcing, prioritization, process).
• Strong understanding of creative workflows, intake, scoping, cross‑functional partnership, and project lifecycle alignment.
• Proven ability to navigate ambiguity, drive clarity, and create scalable structure in evolving or fast‑paced environments.
• Exceptional communication, negotiation, and stakeholder management skills.
• Experience implementing and optimizing operational frameworks, processes, and measurement systems.
• Experience working cross‑functionally with PMOs, production teams, business partners, or agency structures.
• BA/BS degree or equivalent experience.

Why you are excited about this role

• You thrive in operational roles where you help leaders run their business with clarity and impact.
• You love designing processes, creating structure, and driving alignment across multiple partners.
• You enjoy working at the intersection of creative, operational, and business strategy.
• You're energized by the opportunity to build a new operational model that will enable creative teams to do their best work.

Why we are excited about you

• You understand creative teams deeply and know how to protect creative focus through strong operational partnership.
• You build trust quickly, communicate clearly, and bring a consistent and thoughtful point of view to prioritization and planning.
• You love to solve problems, reduce ambiguity, and make the complex feel manageable.
• You believe that operational maturity is the key to unlocking creative excellence—and you're excited to help us get there.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,400 - $177,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.