Creative Director

Universal Music Group; Santa Monica (CA); On-site; USD 96,660 - 204,215; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

100% coverage for out-patient in-network mental health services

Fertility coverage

Well-being reimbursements

401(k) with immediate vesting

Job summary

Universal Music Group in Santa Monica seeks a Creative Director within the Digital Creative Services team to connect artists with fans through engaging digital storefronts and experiences. This position demands innovative leadership across UX/UI, brand expression, and e-commerce strategies.

The ideal candidate will possess 5-7 years of e-commerce digital creative direction experience and a strong commitment to collaborative production, with a passion for enhancing the artist brand and consumer experience.

Enjoy comprehensive benefits including healthcare coverage, flexible PTO, and a nurturing work culture.

Qualifications

• 5–7 years of experience in e-commerce digital creative direction.
• Ability to create immersive worlds that drive purchases.
• Demonstrated commitment to collaborative production.

Responsibilities

• Own the overarching creative vision for artist stores.
• Set and maintain a clear visual and experiential direction.
• Oversee the integration of brand identity, art direction, and UX.

Skills

e-commerce digital creative direction

collaborative production

immersive world creation

digital experiences obsession

intersection of fashion and music

Job description

Fame House, a division of UMG, is the preeminent leader in D2C solutions in music, defining and delivering the industry’s best‑in‑class service to connect artists with their fans. Established and headquartered in Philadelphia, Fame House powers eCommerce for UMG’s labels, artists, and Bravado, along with a select roster of third‑party clients. Our success and culture are fueled by collaboration, both within FH and with our partners. We are passionate about the impact of eCommerce for artists, providing a full service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.

Merchandise and e‑commerce is part of the fabric of music culture. For artists, it’s a way to develop and further articulate their brand. For fans, it’s another pathway to connecting with an artist and the culture they represent.

Famehouse is seeking a Creative Director within our Digital Creative Services team. This role will sit at the forefront of connecting artists with their fans across all digital touchpoints, leading brand expression, art direction, and UX/UI across artist merchandising and e‑commerce experiences. This role is responsible for shaping how artist brands translate into best‑in‑class digital storefronts, campaigns, and commerce ecosystems, connecting visual identity, content, and user experience into a cohesive, artist‑led narrative.

You will oversee projects from inception through launch, guiding multidisciplinary teams to deliver thoughtful, high‑impact creative work that balances brand, usability, and commercial performance.

How You’ll CREATE

• Own the overarching creative vision for artist stores, brand system implementation, and e‑commerce experiences.
• Set and maintain a clear visual and experiential direction across UX/UI, digital design, content, and campaign touchpoints.
• Oversee the integration of brand identity, art direction, content, and UX to create seamless, engaging storefront experiences.
• Lead the creative development of artist stores, ensuring visual storytelling, navigation, and content work together intuitively.
• Establish and evolve creative frameworks, design systems, and experience principles that scale across projects.
• Partner with insights and research teams to translate fan behavior, performance data, and learnings into creative strategy.
• Continuously refine creative approaches based on results, cultural trends, and emerging digital best practices.
• Act as a trusted creative partner to labels, artists, managers, and internal stakeholders by communicating creative direction with clarity and confidence, building trust and alignment across teams.
• Balance artist expression, brand integrity, UX best practices, and commercial objectives.

Bring Your VIBE

• 5–7 years of experience with e‑commerce digital creative direction.
• Ability to create immersive worlds that drive purchases, not just produce decks.
• Demonstrated commitment to collaborative production and fostering a team environment.
• Obsession with digital experiences.
• Understanding that function dictates form, but emotion dictates action.
• Presence at the intersection of fashion and music.
• Deep experience within either fashion e‑commerce or music, both preferred.

Perks Playlist

• Comprehensive medical, dental, and vision coverage.
• 100% coverage for out‑patient in‑network mental health services.
• Fertility coverage for eligible medical plan participants.
• Well‑being reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year).
• Student loan repayment assistance and tuition reimbursement.
• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution.

A variety of ways to prioritize much‑needed time away from work include flexible paid time off (PTO) for exempt employees, 3‑weeks PTO for non‑exempt employees, 2‑weeks paid winter break, 10 company holidays (including Juneteenth and well‑being day), summer Fridays (between Memorial Day and Labor Day), and generous paid parental leave for every type of parent.

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer.

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

Job Category

Creative, Design & Production

Salary Range

$96,660 – $204,215

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.