Creative Cake Decorator - Fresh Bakery, Customer Service

Food Lion; Chapel Hill (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion in Chapel Hill, NC is seeking a Deli Bakery Associate to provide quality customer service and maintain standards in the department. You will follow the standard practice manual, assist customers, handle food safely, and support ordering and display responsibilities.

The role requires teamwork, reliability and the ability to learn multiple tasks while upholding Food Lion policies and safety guidelines.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Courteous and helpful to other associates
• Understand the use of ingredients, mixes, and icings and coordinates colors
• Understand production standards for processing of all product
• Follow all technical manuals for processing of product, label placement, etc.
• Ensure proper sanitation of department, equipment and proper food handling/preparation
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service

Willingness to learn multiple tasks

Education

High school graduate or equivalent

Tools

ACIS inventory system

CAO ordering

Job description

Food Lion in Chapel Hill, NC is seeking a Deli Bakery Associate to provide quality customer service and maintain standards in the department. You will follow the standard practice manual, assist customers, handle food safely, and support ordering and display responsibilities.

The role requires teamwork, reliability and the ability to learn multiple tasks while upholding Food Lion policies and safety guidelines.