Creative Account Manager

WITHIN; New York (NY); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Unlimited vacation policy

Food stipend

Internet/phone stipend

On-site in Bogota

Job summary

WITHIN is hiring a Creative Account Manager in Bogota, Colombia to run the day-to-day for a book of consumer brand clients: strong delivery on time and on scope, tied to results, with an eye toward growth. Use AI to move faster and be the best at what you do.

You will own day-to-day client communication, lead end-to-end creative rounds (brief, feedback, revisions, delivery) across static, video and UGC, manage scope and pricing, and drive growth with the Account Director.

Qualifications

• 3–5 years in account management within creative teams or agencies.
• Experience with consumer brands (DTC, retail, ecommerce), not B2B.
• Proven ability to manage client relationships directly and ship paid social/digital creative.

Responsibilities

• Manage day-to-day client communication and relationships across accounts.
• Lead creative rounds from brief to delivery across static, video, and UGC.
• Define scope, turnaround, and pricing for additional work; flag creep early.
• Collaborate with media and AI to test and optimize creative performance.
• Identify growth opportunities within existing accounts and present cases to Account Director.

Skills

Account management

Consumer brand experience

Client relationship management

Paid social & digital creative

AI in workflow

Tools

Asana

Job description

About You:

You love great creative and you care whether it works. WITHIN is hiring a Creative Account Manager in Bogota, Colombia to run the day to day for a book of consumer brand clients: strong work out the door on time and on scope, tied to results, and accounts that grow. If you work hard, use AI to move faster and want to be the best at what you do, this role is for you.

What You'll Own:

• Day-to-day client communication and the relationship on every account you run
• Creative rounds end to end: brief, feedback, revisions and delivery across static, video and UGC
• Each contract's scope, turnaround commitments and overage terms. Flag scope creep early and price the extra work
• Creative performance: read results with the media team and bring the client the next test
• Growth: spot new work inside existing accounts and build the case with your Account Director
• Speed: use AI every day on briefs, feedback rollups, recaps and research
• Clean project management: every Asana task has an owner and a due date

Qualifications and Experience:

• 3 to 5 years of account management working with creative teams, agency or brand side
• Consumer brand experience (DTC, retail, ecommerce), not B2B or lead gen
• Has shipped paid social and digital creative for channels like Meta, TikTok and YouTube
• Has run client relationships directly, not only supported them
• Can show how they use AI in their work today
• Stable job history
• Based in Bogota, Colombia

Nice to Have:

• UGC or influencer programs
• Production experience
• Performance creative testing

What We Look For:

• People who live our values: fight for every inch, wear the bucket when they get it wrong, be real with clients and teammates, and get curious about how to do it better.

Our interview process includes, but is not limited to the following:

• Excel, English and Typing Test

W****e offer a competitive salary and benefits based on ability level, including:

• Base Salary - DOE
• Unlimited vacation policy
• Food stipend
• Internet/phone stipend
• This is a fully in-office role based in Bogota, Colombia. Candidates must be available to work on-site five days a week.

About WITHIN

WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we’re able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own.

Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Ben and Jerry's and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It’s a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems.

Check out some of our work!

We weave AI into everything we do, using the latest tech across all teams to innovate, work smarter, and make better decisions. Whether it’s in creative, operations, or anything else, AI helps us level up and do things at a whole new scale. We expect our people to use AI in our daily work, fully embracing it as a critical tool to help us succeed.

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Locations

• **New York City: **43-01 22nd St, Suite 602, Queens, NY 11101, United States
• **Bogotá: **Carrera 14A # 101-47. Bogotá, Distrito Capital de Bogotá 110111, Colombia
• **Mexico City: **Av. Insurgentes Sur 1082, Piso (Floor) 2, Oficina 2008, Ciudad de México, CDMX 03100, México