Craftsman

Mr. Handyman (New); Milwaukee (WI); On-site; Full time

Job summary

Join a dynamic team dedicated to providing exceptional home improvement services! As a Handyman Professional, you'll leverage your extensive experience to complete a variety of maintenance and repair tasks, ensuring customer satisfaction through effective communication and quality workmanship. With a company-supplied van and support from an office team, you can focus on delivering outstanding service and creating life-long customers. This role offers a competitive pay range and a supportive environment where your skills can shine. If you're passionate about helping others and enjoy a hands-on job, this opportunity is perfect for you!

Benefits

Company-supplied van with gas card

Back office support for scheduling

Technology support with iPad

Health and Dental Insurance

Paid vacation

6 paid holidays per year

Qualifications

• 8+ years of handyman experience required.
• Must own tools and be insurable for driving company vehicle.

Responsibilities

• Complete small to medium maintenance and repairs for homes.
• Communicate with customers to manage expectations and scope of work.

Skills

Customer Service

Problem Solving

Communication

Self-Management

Technical Proficiency

Education

High School Diploma or equivalent

Tools

Handyman Tools

ServiceTitan

Job description

Mr. Handyman is committed to providing our customers with outstanding service. All our service professionals operate on a simple but powerful principle - if a job’s not done right, we’ll make it right.

We’re looking for skilled and reliable Handyman Service Professionals to join our team. If you are passionate about helping people with their home improvement needs and enjoy working in a dynamic environment, we want to hear from you!

Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team:

• Company-supplied van with gas card
• A back office that takes care of filling your schedule, so you don’t have to
• An office team that answers all calls and helps you take care of the customers
• Your own iPad and technology support for using our state-of-the-art internal system, ServiceTitan
• And so much more

Your Responsibilities as a Handyman Professional

• Completing Maintenance & Repairs: You’ll be completing small to medium maintenance and repairs for home and commercial projects. The project length can range from two hours to two days.
• Making Recommendations and Managing Expectations with Customers: You’ll communicate with customers to help them understand what they need to have done and manage expectations about the scope of work and costs.
• Create Life-Long Customers: Deliver a great experience that wows life-long repeat customers. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to wow the customer every time.

How We’ll Measure Performance

Here are some of the ways that we’ll measure your performance in the role:

• Customer Satisfaction (NPS): For every job, you will encourage customers to complete a survey for them to rate their satisfaction with the service. You’ll need both a high response rate and high satisfaction rate.
• Revenue Target: Our office gets you in the door and it’s your job to stay there and find additional ways to be of service to the customer.
• Effective Billing Rate: It’s your responsibility to invoice appropriately, source any needed materials, and collect payment from the customer.
• Recall Percentage: We guarantee all our work for one year. The work needs to be done correctly, the first time.

What We Want From You

• A commitment to fulfilling the Mr. Handyman Way!
• Workmanship that reflects excellence and integrity
• A positive attitude that reflects someone who finds the answers to problems and gets the job done
• A respect for all people, both in the office and in the field
• Enthusiasm and energy in your work

To Succeed in this Role

• You’ll need to self-manage as you’ll be alone often.
• You’ll need to speak with customers and provide excellent customer service while asking for reviews and collecting payments.
• You’ll need to have the necessary tools, including the ability to use technology.
• You’ll need to document the job while following our process, the Mr. Handyman Way.
• You’ll need to wear proper PPE as well as booties to protect our customer’s home.

Job Requirements

These are the minimum requirements to be considered for this position:

• Live within the area
• Have 8+ years’ experience as a paid handyman
• Own your own tools
• Be insurable for driving our vehicle
• Complete a background and driving record check
• Able to lift 50 pounds independently
• Able to safely work at heights and work overhead for extended periods of time
• Professional appearance and maintenance of company-provided vehicle

As an experienced Handyman, you have strong proficiency in at least three (3) of the following:

• Carpentry work
• Bathroom improvements
• Kitchen improvements
• Painting, both inside and out
• Drywall work, minor and major repairs
• General plumbing and electrical, where allowed by law
• Floor installation and refurbishing
• Familiar with building codes

Benefits & Pay

The pay range for this position is $30.00 to $33.75 and is dependent on your experience as a professional handyman as well as your experience with other home repair and maintenance projects such as carpentry, electrical, plumbing, and drywall. Some benefits options include: Health and Dental Insurance, 6 paid holidays per year, paid vacation, and other benefits as described in the employee handbook.

Still with us? Great!

Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY!

Should you meet the requirements for the position, our system will schedule you for an interview immediately.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.