Crafter

940 Saugus Nothing Bundt Cakes; Oakland Vale (MA); On-site; USD 21,000 - 26,000; Full time

Job summary

Nothing Bundt Cakes is seeking a Crafter to apply finishing touches to frosted cakes and assemble orders for accurate presentation. You will follow NbC standards, prioritize work, and prepare packaging materials for each order, ensuring on-time pickup or delivery.

The role emphasizes strict health/safety adherence, precise decorating, and strong guest service to support walk-in guests and phone inquiries. Flexible shifts and consistent attendance are valued.

Qualifications

• No formal education required; guest service or bakery/retail experience is a plus.

Responsibilities

• Assembles cake and balloon orders according to guest specifications and follows NbC cake decorating and presentation standards with precision.
• Prioritizes workload to meet pick-up or delivery times and crafts all orders for walk-in guests.
• Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure supplies are ready for cake order demands.
• Monitors inventory of cake-crafting supplies and notifies management when replenishment is required.
• Evaluates frosted and decorated cakes to ensure NbC standards are met and notifies management of quality issues.
• Cleans, sanitizes and restocks the workstation and ensures crafting tools are prepared for the next shift.
• Supports the Guest Service Representative in assisting walk-in guests and answering the telephone as needed.
• Complies with health and safety guidelines and NbC policies, including dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Skills

Reading comprehension

Manual dexterity

Quality assessment

Multitasking

Organization

Guest service

Time management

Safety compliance

Job description

The Nothing Bundt Cakes (NbC) Crafter applies the finishing decorative touches to our frosted cakes and assembles orders to ensure accuracy and the highest-quality presentation for our guests. Following strict proprietary methods and food safety standards, the Crafter customizes cake and balloon orders with the appropriate decorations and packaging based on each guest’s unique celebratory occasion. The Crafter embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties:

• Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision.
• Prioritizes workload according to schedule to ensure all orders are completed at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests.
• Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.
• Monitors inventory of cake-crafting supplies and notifies management when replenishment is required.
• Evaluates frosted and decorated cakes to ensure NbC standards are met and notifies management of any quality control issues.
• Cleans sanitizes and restocks the workstation and ensures all crafting tools are sufficiently prepared for the next shift.
• Supports the Guest Service Representative in assisting walk-in guests and answering the telephone as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Knowledge, Skills, and Abilities:

• Can understand written and oral directions, interpret instructional documents such as order tickets, operating procedures, and health and safety rules, and apply knowledge to perform job responsibilities.
• Has the capacity to perform repetitious tasks that require precise and continuous movement of arms, wrists, hands, and fingers, and can stand for extended periods of time.
• Can evaluate products, processes, information, and surroundings to determine compliance with standards.
• Has the ability to manage multiple tasks simultaneously while maintaining meticulous attention to detail.
• Is diligent, organized and self-motivated, with the ability to prioritize workload independently.
• Demonstrates strong interpersonal skills, with the ability to provide superior guest service when required.
• Can pay strict attention to timing and work on a tight, fast-paced schedule.
• Possesses the discipline to strictly adhere to health and safety practices and work environment standards.

Education, Certifications and Work Experience Requirements:

• While no formal education or work experience is required, previous guest service or support experience at a bakery, restaurant or retail store is a plus.

Work Availability:

Flexibility to work various shifts based on holidays and changing business demands.

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