Craft Team Intern - Summer 2026

Southernhospitalityinternshipprogram; Pigeon Forge (TN); On-site; USD 20,664 - 27,552; Part time

Job summary

A leading entertainment company in Pigeon Forge, TN is seeking a Craft Team Intern to enhance guest experiences through engaging product demonstrations and excellent customer service. The intern will assist in the production of retail products from raw materials and ensure cleanliness of the shop. Ideal candidates must have a positive disposition and the ability to adapt to changing work assignments. This role is crucial for delivering memorable experiences at the venue.

Qualifications

• Ability to provide exceptional customer service.
• Capable of learning and demonstrating craft techniques.
• Excellent communication skills to engage guests.

Responsibilities

• Assist in the production of retail products using raw materials.
• Provide engaging demonstrations of craft to guests.
• Ensure cleanliness and organization of the shop.

Skills

Customer service

Retail product knowledge

Cash register operation

Positive attitude

Job description

We are seeking a Craft Team Intern for Dollywood Parks & Resorts who will embody the heart and soul of our mission by creating memories worth repeating while caring deeply about our brand. This position exists to provide excellent customer service to guests by learning to produce key retail products from raw materials and encouraging purchases through engaging product demonstration to enhance the Dollywood experience. To be done in a manner consistent with the values and mission of the Dollywood Company.

Summary of Essential Functions and Responsibilities

• Assist on the production of retail products using raw materials in order to develop product and service knowledge available to our guests
• Provide entertaining and engaging demonstrations of the craft that makes the guest experience unique and improves sales while meeting the standard of Merchandise Selling Skills and guest interactions
• Demonstration of craft production in an entertaining and informative manner to guests required
• Ensure complete adherence to established recipes and control expenses related to production techniques
• Gain understanding of raw materials inventory to assist the craftsman
• Operate cash register/POS system in an efficient manner to not impede guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit
• Ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must follow all policy and procedures relating to Inventory Control
• Assist in the maintenance and daily operation of the shop by ensuring location cleanliness and displays are in keeping with established Dollywood standards
• Represent Dollywood in a positive manner by being friendly and courteous to guests. Ensure 100% satisfaction with their park experience
• Accommodate changes in work assignments and locations
• Get along with guests and co-workers while exhibiting a positive and personable disposition
• Adhere to all Merchandise policies and procedures to include timely reporting of any safety issue to immediate supervisor
• Support and exhibit behaviors that are in alignment with Company and Department vision, mission and core values in order to achieve location budgets
• Protect the privacy and security of guests and coworkers, including PCI compliance

Management reserves the right to change and/or add to these duties.