CQS P&O Performance Manager

TMS Toyota Motor Sales, USA, Inc. Company; Plano (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health care plans

Tuition reimbursement

Relocation assistance (if applicable)

Vehicle purchase/lease discounts

Job summary

Toyota Motor North America Headquarters in Plano, TX, is seeking a CQS P&O Performance Manager to lead a DX team using Power BI, Alteryx, and Python to visualize CQS performance and drive EDER KPI achievement through data‑driven kaizen. You will define the product vision for ongoing Quality1 software development and coordinate with stakeholders across the organization.

The role requires directing planning operations, budgeting, and joint venture/alliances work, while mentoring engineers and

Qualifications

• Bachelor’s degree in Engineering or related technical field or equivalent experience.
• Experience supervising and developing team members.
• Experience using statistical analysis.
• Strong project management and cross-functional collaboration.
• Proficiency with Microsoft Office including Excel, Power BI, and PowerPoint.

Responsibilities

• Lead daily operations of a team of Product Engineers, managing QA, issues, workload, and KPI alignment.
• Develop and improve the Digital Transformation program; train team on Power BI, Alteryx, and data analytics.
• Define future CQS vision and drive EDER KPI achievement with stakeholders.
• Confirm KPIs and initiatives drive improvement in CQS processes.
• Lead product vision for Quality1 software; coordinate with Quality leadership and DX teams.
• Manage product backlog, requirements, design approvals, and verify business needs.
• Oversee Campaign parts preparation implementation.
• Collaborate cross-functionally to streamline readiness and reduce ER lead time.
• Support Recurrence Prevention program development and visualization.
• Lead NAQ KK program administration involving senior executives.

Skills

Supervisory experience

Statistical analysis

Project management

Communication

Leadership

Education

Bachelor’s Degree in Engineering or related field

Tools

Power BI

Alteryx

Python

Excel

PowerPoint

Word

Job description

Overview

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high‑quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us. Toyota does not offer support or sponsorship of job applicants for employment‑based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration‑related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future. This position is based out of the Toyota Motor North America Headquarters in Plano, TX.

Who we’re looking for

Toyota’s CQS Performance and Operations team within the Quality Department is looking for a passionate and highly‑motivated CQS P&O Performance Manager. The primary responsibility of this role is to lead a DX team that drives digital transformation by visualizing CQS performance using data analytics solutions and promotes continuous improvement (kaizen), manages campaign parts preparation, facilitates all the Planning operations within CQS including Hoshin development and tracking, global meeting preparations, joint venture & alliance project coordination, and manages NAQ recurrence and prevention activities. This position will also be defining and communicating a clear product vision for ongoing Software development within Quality1, translate stakeholder needs into business priorities, and guide development teams toward valuable user outcomes. Reporting to the CQS P&O Senior Manager, this role leads digital transformation initiatives by managing and supporting engineers who use Power BI, Alteryx, Python, and related tools to visualize data, promote EDER KPI achievement, and improve process efficiency through data insights and kaizen. The manager will also establish a new Campaign Parts Preparation function within NAQ, oversee NA Recurrence Prevention (RP) and Kansa Kairyo (KK) programs, and lead CQS Planning operations, including Hoshin development, budgeting, and joint venture and alliance project management.

What you’ll be doing

• Manage the daily operations of a team of Product Engineers, ensuring quality assurance processing, technical issue management, workload distribution, performance management and Team Member development in alignment with departmental objectives, Hoshin, action plans, and KPI’s
• Manage and actively participate in the development and continuous improvement of our Digital Transformation (DX) program, training team members on tools, solutions (Power BI, Alteryx, etc.) and connected vehicle data analytics to promote EDER KPI achievement and foster a culture of data‑driven decision‑making and kaizen.
• Setting and implementing the future vision of CQS to help EDER process utilizing business management initiatives like GR1-3, Upcoming and Aging, Market Impact, etc.
• Confirming KPI’s and business management initiatives within P&O are driving improvement in the CQS processes that best support our customers.
• Lead CQS efforts to define and deliver the product vision for ongoing Quality1 software development. Collaborate with Quality leadership to identify future EDER needs, align stakeholders, and coordinate the Quality1 and DX teams.
• Manage and prioritize the product backlog, oversee requirements and design approvals, evaluate completed work, and confirm business needs are met. As the software is implemented, lead the DX team in developing supporting tools and visualizations that improve the speed and effectiveness of EDER.
• Oversee the implementation and execution of CQS function responsible for Campaign parts preparation.
• Work cross functionally sharing information and streamlining organization readiness to provide parts and reduce overall lead time of ER.
• Manage and support the execution of our Recurrence Prevention (RP) program. Including RP development (5 why, etc.), oversite of RP presentation meeting and tracking and visualizing RP status.
• Lead the administration of NAQ KK program. A high-level RP program that involves Senior Executive level

What you bring

• Bachelor’s Degree (or higher) in Engineering or similar technical discipline, OR equivalent experience
• Experience as a Supervisor, including supervising and developing team members
• Experience using statistical analysis
• Project management experience
• Microsoft Office proficiency to include: Excel, PowerPoint, Word, PowerBI
• Experience effectively using written and verbal communication skills professionally, including the ability to effectively interact and collaborate with all levels of the organization, including executive leadership
• Acceptable driving record. This position may require operation of a motor vehicle. A driving record that is acceptable to company standards is required.
• Product Engineer experience successfully handling GR investigations and strong knowledge of Early Detection / Early Resolution (EDER) processes or operational knowledge of GR issue management and EDER processes

Added bonus if you have

• Experience with and knowledge of Manufacturing Operation and Design processes and protocols
• Technical experience, including “hands on” automotive experience
• IT experience including Alteryx & Power Apps
• Successful completion of Toyota Business Practice (TBP)
• Successful completion of Ji Kotei Kanketsu (JKK) or Built-In Quality with Ownership Projects

What we’ll bring

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [e-mail].

Career Possibilities

Toyota is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences and perspectives are not only the right thing for our people, they are a business imperative. Together, we’re empowered to forge our own paths — to be agile, curious and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working. Our success as a company is directly tied to our team members’ success, and our collective ability to give back to society through an unwavering commitment to delight our customers and make people’s lives better.

If you want to be part of the next‑generation of innovations that help keep the world moving, then join us. And let’s start our impossible, together.

Our mission is to build a future where everyone has the freedom to move. We believe that nothing is impossible. We have big dreams and persevere through any obstacles. We work together to create the future of mobility and make the world a better place.