CPT Relationship Manager (Hybrid)

American Medical Association; Chicago (IL); Hybrid; USD 87,000 - 116,000; Full time

Job summary

The American Medical Association in Chicago, IL is seeking a CPT Relationship Manager to oversee external CPT stakeholder relationships on a hybrid basis, requiring three days in the office weekly. You will manage coordination, capture feedback, and work across AMA units to improve CPT processes and engagement with medical societies and health organizations.

Responsibilities include maintaining the CPT stakeholder database, guiding inquiries, and preparing materials for CPT leadership.

Qualifications

• Bachelor's degree required (P1+/M1+).
• 5+ years work experience in an operations or project management/implementation role.
• Demonstrated experience with health systems or health care.

Responsibilities

• Own CPT stakeholder relationships and engagement with medical societies and related groups.
• Coordinate inquiries, track issues, and synthesize stakeholder feedback for CPT processes.
• Collaborate across AMA units to build a durable CPT engagement function.
• Prepare briefing materials for CPT leadership and track resulting actions to completion.

Skills

Project management

Operations experience

Health care knowledge

Education

Bachelor's degree

Job description

CPT Relationship Manager (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are the unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a CPT Relationship Manager (Hybrid) on our Coding & Reimbursement team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a CPT Relationship Manager, you will manage external CPT stakeholder relationships,
ensuring that engagement with medical specialty societies, physician leaders,
hospital and health system associations, and medical device and health
technology organizations is continuous and proactive. Responsible for routine
inquiry and consultant coordination on behalf of CPT leadership. Capture and
synthesize stakeholder feedback on CPT processes and products, and organize
that input so it can be tracked, understood, and carried into process
improvement. This role works cross-functionally across AMA business units and
with external stakeholders to build a durable stakeholder engagement function
for the CPT program.

RESPONSIBILITIES:

Stakeholder Engagement and Relationship Management

• Own specialty society coordination,
  coalition tracking, congressional inquiry routing, and partner engagement
  tracking.
• Respond to inbound contacts and initiate
  and maintain a regular cadence of proactive outreach to stakeholders.
• Establish and maintain the CPT
  stakeholder database, including relationship history, open issues, engagement
  owners, and response and issue closure tracking.
• Represent AMA and CPT with medical
  specialty societies, physician organizations, hospital associations, and
  medical device and health technology organizations, and at some external events
  communicating established CPT process, answering routine process questions, and
  providing status updates and information on what to expect from the process.
• Address complex CPT process and policy
  questions as needed.
• For unsettled policy matters, elevate to
  the VP or CPT Panel Director and prepare background information and
  recommendations.
• Prepare stakeholder briefing materials
  for the VP and CPT leadership in advance of executive engagements and track
  resulting action items to completion.
  

Feedback Synthesis and
Process Improvement

• Capture stakeholders feedback about CPT
  processes and products across meetings, inquiries, and formal channels, and
  synthesize input across sources to identify recurring friction and emerging
  themes.
• Document, analyze, and report to AMA
  leadership on stakeholder issues and feedback related to the CPT process on a
  recurring cadence.
• Assess CPT operational processes against
  stakeholder experiences, develop recommendations for change, and carry them to
  implementation with the responsible internal owners.
• Document standard operating procedures
  for stakeholder-facing workflows.
• Contribute to a quarterly trend report
  developed with CPT analytics support, summarizing stakeholder sentiment,
  emerging issues, and recommended responses.
  

Internal
Collaboration

• Collaborate with Advocacy on
  congressional inquiry tracking, coordination of external representation, and
  RUC- related issues.
• Collaborate with MMX as needed to manage
  specific members and website issues.
• Collaborate with CPT Panel Support, CPT
  Informational Services, and CPT Analytics teams as needed to develop change
  recommendations.
• Work with the Sr CPT Regulatory &
  Communications Manager on all external communications related to messaging and
  process changes.

May include other responsibilities as assigned

REQUIREMENTS:

1. Education:
   Bachelor's degree required (P1+/M1+)
2. Years of experience: 5+ years work experience in an operations or project management/implementation
   role required.
3. Demonstrated experience with health
   systems or health care required.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION