CPT-11573 Operations & Customer Support Virtual Assistant

20Four7Va.Test

United States

Remote

USD 17,000 - 24,000

Part time

8 days ago

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Benefits offered by this job

Competitive rates

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Free training

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Job summary

20four7VA seeks a remote Business Support VA to manage customer communication, warm-lead follow-up, appointment scheduling, CRM administration, and daily office operations for a Tennessee painting client. This independent contractor role emphasizes initiative, learning, and process improvement.

No painting experience required; familiarity with home-service businesses is a plus. Expect 15 hours/week, Mon-Fri, 10 AM–1 PM CST, with potential schedule adjustments.

Qualifications

Customer service experience required.
Administrative, operations, project coordination, or back-office experience strongly preferred.
CRM experience required.
Appointment-setting and lead follow-up experience preferred.
Strong phone communication skills required.
Home services or painting industry experience is a plus but not required.
SOP, workflow, or process-documentation experience is a plus.
Strong written and spoken English required.

Responsibilities

Respond to incoming calls, texts, emails, and online inquiries.
Gather basic project information from prospective customers.
Schedule estimate appointments.
Follow the company's established conversational call script.
Build rapport with warm leads and provide a friendly, professional customer experience.
Follow up consistently with leads and customers.
Escalate technical painting questions to the appropriate team member when needed.
Leads are primarily inbound, with emphasis on communication and moving qualified customers toward an estimate.

Skills

Customer service

CRM

Appointment setting

Lead follow-up

Phone communication

English proficiency

SOP/workflow documentation

Home services experience

Tools

DripJobs CRM

Email platforms

Office suites

Phone/text platforms

Project management tools

Job description

Title: CPT-11573 Operations & Customer Support Virtual Assistant

Independent Contractor – CPT-11573 Operations & Customer Support Virtual Assistant/Business Support VA/Junior-Advanced Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. A residential painting company in Tennessee is seeking a proactive Business Support VA to help manage customer communication, warm-lead follow-up, appointment scheduling, CRM administration, and day-to-day office operations. The VA will become a central point of follow-through for the business, helping ensure that leads, customers, jobs, paperwork, deadlines, and internal tasks continue moving without requiring constant oversight from the owners. The client is looking for a self-starter who can learn the business, ask questions, identify loose ends, and gradually become more valuable and independent over time. Painting experience is not required; familiarity with home-service businesses is a plus. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Customer & Lead Support

Respond to incoming calls, texts, emails, and online inquiries
Gather basic project information from prospective customers
Schedule estimate appointments
Follow the company's established conversational call script
Build rapport with warm leads and provide a friendly, professional customer experience
Follow up consistently with leads and customers
Escalate technical painting questions to the appropriate team member when needed
Leads are primarily inbound, and the emphasis is on communication, relationship-building, follow-up, and moving qualified customers toward a scheduled estimate appointment

Office & Operations Support

Maintain accurate lead, customer, and job information in DripJobs
Coordinate deposits, paperwork, scheduling, work orders, and routine customer communication
Track licenses, insurance documents, subcontractor records, and compliance deadlines
Coordinate routine administrative items with subcontractors, bookkeepers, and outside professionals
Monitor open tasks and flag items requiring owner attention
Keep backend records and deadlines organized
Help develop and improve checklists, workflows, and SOPs

Coordination & Follow-Through

Proactively identify missing information, unpaid deposits, incomplete tasks, or upcoming deadlines
Follow up with team members or outside contacts as appropriate
Help the owners stay on top of outstanding operational items
Assist with coordinating marketing activities and ensuring assigned marketing tasks are completed
Support additional administrative and project-coordination responsibilities as the role develops

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

Customer service experience required
Administrative, operations, project coordination, or back-office experience strongly preferred
CRM experience required
Appointment-setting and lead follow-up experience preferred
Strong phone communication skills required
Home services, contracting, or similar industry experience is a plus but not required
Painting industry experience is not required
SOP, workflow, or process-documentation experience is a plus
Strong written and spoken English required

IDEAL CANDIDATE PROFILE

Warm, personable, and professional with customers
Excellent spoken English and confident phone presence
Highly proactive and comfortable asking questions
Strong follow-up and attention to detail
Organized and capable of managing multiple moving pieces
Self-starter who notices issues before being asked
Comfortable learning new systems and processes
Able to build rapport naturally without sounding scripted or overly sales-focused
Interested in growing into greater responsibility within the company

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

DripJobs CRM – Training Can Be Provided
Email & Calendar Platforms
Microsoft Office / Google Workspace
Phone / Text Communication Platforms
Basic Project & Workflow Management Tools

Work Schedule

Contracted Hours per Week: 15 Hours (hours may increase based on performance)
Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
Daily Working Time: 10 AM- 1 PM CST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements