CPS Supplier Enablement Manager

U.S. Bank; Dallas (TX); On-site; USD 92,000 - 121,000; Full time

Job summary

U.S. Bank is seeking a customer service representative for their Virtual Pay team. The role involves making outbound calls to suppliers, enhancing customer relationship management, and ensuring high service satisfaction. Ideal candidates will have extensive experience in financial services and excellent communication skills, in a supportive team environment.

Benefits

401(k) and employer-funded retirement plan

Paid vacation (2 to 5 weeks)

Up to 11 paid holidays

Short-term and long-term disability

Healthcare (medical, dental, vision)

Qualifications

• 5-7 years of relationship management experience.
• 5+ years of customer service experience in financial services.
• Strong understanding of merchant processing.

Responsibilities

• Make outbound calls to suppliers to accept virtual credit cards.
• Maintain service satisfaction and report on results.
• Coordinate with internal teams to ensure service quality.

Skills

Customer service skills

Relationship management

Analytical skills

Problem-solving skills

Telephone communication

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Assists the U.S. Bank Virtual Pay team by making outbound calls to suppliers on behalf of our clients to
accept a virtual credit card as a form of payment. Understands and describes the benefits of accepting
virtual credit cards in a business-to-business (B2B) environment. Maintains high level of service
satisfaction by following up on inquiries and providing required reporting on results. Performs customer
contact primarily through telephone or email communication methods. Coordinates and interacts with
internal teams and individuals to ensure high levels of service. May work on other projects as needed.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Five to seven years of relationship management experience

Preferred Skills/Experience
- Five or more years of customer service experience in financial services/merchant services industry
- Proven customer service/relations skills including the ability to deal effectively, tactfully, and
knowledgeably with customers and non-customers
- Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy
- Thorough knowledge of all relevant operational processes and procedures and company products and services

- Proven Sales Skills
- Has a basic understanding of merchant processing.
- Proficient in and able to navigate all relevant computer systems, including Microsoft office
- Strong analytical and problem-solving skills
- Ability to manage multiple tasks/projects and deadlines simultaneously

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00 - $120,120.00

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Assists the U.S. Bank Virtual Pay team by making outbound calls to suppliers on behalf of our clients to
accept a virtual credit card as a form of payment. Understands and describes the benefits of accepting
virtual credit cards in a business-to-business (B2B) environment. Maintains high level of service
satisfaction by following up on inquiries and providing required reporting on results. Performs customer
contact primarily through telephone or email communication methods. Coordinates and interacts with
internal teams and individuals to ensure high levels of service. May work on other projects as needed.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Five to seven years of relationship management experience

Preferred Skills/Experience
- Five or more years of customer service experience in financial services/merchant services industry
- Proven customer service/relations skills including the ability to deal effectively, tactfully, and
knowledgeably with customers and non-customers
- Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy
- Thorough knowledge of all relevant operational processes and procedures and company products and services

- Proven Sales Skills
- Has a basic understanding of merchant processing.
- Proficient in and able to navigate all relevant computer systems, including Microsoft office
- Strong analytical and problem-solving skills
- Ability to manage multiple tasks/projects and deadlines simultaneously

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00 - $120,120.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

About the company

US Bancorp is an American bank holding company based in Minneapolis, Minnesota, and incorporated in Delaware.

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