CPP Front of House Staff (FOH)

Northwestern University; Evanston, Toledo (IL, OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Front of House Staff to support its College Preparation Program. This role involves being the first point of contact for students and families, providing essential information, and maintaining a positive environment. You'll assist with student arrivals, communicate effectively with parents, and uphold program values. Ideal candidates will have completed at least one year of college and possess strong communication and problem-solving skills. Join this dynamic team and make a significant impact on students' college readiness!

Benefits

Partial Meal Plan

Qualifications

• Experience working with high school students.
• Strong sense of responsibility and professionalism.

Responsibilities

• Assist with student arrival and departure on weekends.
• Maintain program blog and communicate with parents.

Skills

Communication Skills

Problem-Solving Skills

Teamwork

Enthusiasm and Positivity

Education

Completed one year of college

Tools

Laptop/Tablet

Job description

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Job ID

51578

Location

Evanston, Illinois

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Department: Temp Center
Salary/Grade: TMP/01

JOB DESCRIPTION

COLLEGE PREPARATION PROGRAM

FRONT OF HOUSE STAFF (FOH)

Start/End Date: June 16 - August 15, 2025

Location:Northwestern University, Evanston Campus

Supervised by:Resident Director, College Preparation Program (CPP)

Time Commitment:Full-time, up to 40 hours/week, schedule determined by Residential Director and created on a weekly basis shortly before each week begins

Compensation:$15 per hour

Partial Meal Plan

Program Description:

The Northwestern College Preparation Program (CPP) offers academically advanced high school students from across the US and abroad the opportunity to enroll in one of two academic program options: undergraduate courses for credit, and noncredit IN FOCUSseminars. Participants experience college life and academics in a safe and supportive environment, which prepares them for college success in their first years. As either residents or commuters, CPP students may take a variety of 100- and 200-level Northwestern courses to earn college credit, which may be transferred to the university in which they ultimately enroll. Our InFocus seminars are small, discussion-based noncredit courses offered in special topics.

Position Summary:

Front of House (FOH) staff serve as the first point of contact for all who enter the College Prep residence halls on a daily basis. From the front desk of their assigned building, FOH staff provide information, answer the phone, facilitate communication between the College Prep Office and the Residential Offices, maintain program blog, and act as a point of contact for families of students living in the building. In addition, upholding CPP values, policy and procedures, and managing the duties supporting the functions of the program. They act as role models for students, ensuring students uphold the CPP student code of conduct. Housing is not provided to FOH Staff.

General Responsibilities:

• Assist with student Arrival and Departure on Saturdays and Sundays, as well as Orientation for incoming students
• Communicate with parents and guardians using best practices in customer service
• Maintain program blog/calendar
• Clearly and expediently communicate student needs with appropriate CPP support staff
• Serve as mentor and resource
• Report unsafe and inappropriate behavior
• Support community among students and staff that is inclusive, positive, safe, and fun
• Maintain programming forms and off-campus check-in/check-out process
• Act as point of contact for facilities management and lockouts
• Other duties as assigned by Resident Director and CPP staff
• Support daily attendance reporting from TAs (all-clear)
• Expected to work holidays

Qualifications:

• Completed one year of college
• Experience working with high school students
• Must be able to lift and/or maneuver at least 40lbs
• Energy, enthusiasm, positivity, and ability to motivate others
• A strong sense of responsibility, professionalism, and level of maturity
• Excellent communication, coordination, and problem-solving skills
• Team player with an ability to work effectively with a diverse student body and staff

Preferred qualifications:

• Knowledge of the Northwestern environment, preferably as a current matriculated student or CPP/NHSI/CTD alum
• A laptop/tablet

Important Dates:

While the deadline to apply is April 15^th, qualified candidates are hired on a first apply, first hired basis. Early candidates have an advantage as some positions are filled early in the application cycle. Applicants will be notified via email if they have been selected for an interview

To Apply:

Click to Apply

You will need the following items (2):

• A current resume and cover letter
• Provide a list of three professional references and their contact information.

Contact Us: Please visit the College Preparation Program website at northwestern.edu/collegeprep to learn more about our programs. If you have any questions, email the CPP office at [e-mail] or call 847-491-7239.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.