CPI Router Admin Asst II

Dept of Family & Protectve Svc; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A government agency in Texas is seeking a CPI Router Admin Asst II in Houston. This role involves administrative support for the Child Protective Investigations Division, handling intake reviews, and maintaining records and reports. Candidates should have at least a high school diploma, two years of administrative experience, and proficiency in Microsoft Office. Bilingual individuals are encouraged to apply, potentially increasing their salary. Competitive salary offered for the position.

Qualifications

• Two years full-time administrative support experience.
• Experience with Microsoft Office, including Excel.
• Bilingual (Spanish/English) is a plus.

Responsibilities

• Provide administrative and technical support for the Child Protective Investigations Division.
• Receive and review intakes from the Statewide Intake department.
• Prepare and disseminate CPI program information and maintain records.

Skills

Knowledge of modern office and administrative practices

Skill in using a computer and standard office equipment

Effective verbal and written communication

Ability to interact with all levels of staff

Skill in Microsoft Office

Education

High school graduation or equivalent

Bachelor's Degree

Tools

Microsoft Office

Job description

Overview

Houston, TX (Sharpstown area) | United States

Salary: USD $2,444 - $3,696

Location: Houston, TX (Sharpstown area)

Job Description

CPI Router Admin Asst II from the Dept of Family & Protectve Svc, located in Houston, TX (Sharpstown area), United States. This position requires at least a Bachelor Degree. Job vacancies in the Admin Clerical field are published to the specified time.

Job Responsibilities

1. This role works Monday through Friday from 8 to 5 and is housed at 9460 Harwin Road, Houston, TX 77036. The Department of Family and Protective Services (DFPS) CPS Investigations Router performs routine administrative and technical program assistance work for the Child Protective Investigations (CPI) Division. It serves as the primary point of contact for receiving, reviewing and routing all intakes from the Statewide Intake (SWI) abuse and neglect reporting department for their area and region of responsibility in accordance with established timeframes and case priority level. It reviews priority levels, routes intakes to ensure the assigned caseworker receives the intake within required policy timeframes, and ensures high priority call-outs are routed to appropriate staff for expedited response.
2. Prepares and disseminates CPI program information, maintains case filing systems and routing records, generates recurring and ad-hoc reports, and responds to routing inquiries. Provides information and records to regional and division leadership; participates in evaluating current routing processes and responds to requests for program information as requested.
3. Responds to inquiries and provides guidance regarding routing policies and procedures. Works under moderate supervision with limited latitude for initiative and independent judgment. Performs other duties as assigned.
4. Essential Job Functions: Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Serves as the primary point of contact for receiving, reviewing and routing all intakes from the Statewide Intake (SWI) abuse and neglect reporting department for their area and region of responsibility in accordance with established timeframes and case priority level. Reviews every intake for the assigned area, routes Sexual Abuse and Alternative Response cases to the appropriate units, and ensures timely routing for active investigations.
5. Reviews intakes to determine if there is an active investigation, identifies and alerts the primary assigned caseworker and supervisor of the new report, and ensures immediate assignment for high-priority cases. Handles information requests and supports regional CPI leadership in evaluating routing issues and policies.
6. Provides data entry support to caseworkers, including TIERS checks, criminal history background check requests, preparing case files for investigations, handling calls and mail distribution, and assisting with RMTS data and other administrative tasks.
7. Assists other program administrative staff with organizing information, monitoring communications, and supporting various reporting needs. Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of modern office and administrative practices and procedures.
• Knowledge of relevant programs, policies and procedures.
• Skill in using a computer, software and standard office equipment.
• Skill in using Microsoft Office in a Windows environment.
• Skill in establishing and maintaining effective working relationships.
• Skill in effective verbal and written communication.
• Ability to interact with all levels of staff; work independently in a fast-paced environment; manage multiple assignments; and handle confidential information.

Registration or Licensure

NA

Initial Selection Criteria

• Graduation from high school or equivalent.
• Two years full-time administrative support, general office, clerical, secretarial, or DFPS experience.
• Experience with Microsoft Office, including Excel.

Additional Information

Factors such as education and experience may be considered when establishing the starting salary for employees from other state agencies within Texas. Bilingual applicants (SPANISH/ENGLISH) are encouraged to apply; if selected for a bilingual role, salary may increase after passing a bilingual skills test. Interview accommodations are available upon request. E-Verify is used. Bring I-9 documentation on the first day of work. MOS Code notes: 42A, YN, 0111, 3A1X1. For details, see the Texas State Auditor's Military Crosswalk. The agency adheres to accessibility standards (WCAG 2.1 AA and Section 508) for electronic information resources.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations are available during the hiring and selection process. If you need assistance completing the online application, contact the HHS Employee Service Center at 1-888-894-4747. If you are invited for an interview and need accommodations to participate, please notify the scheduler.

Keywords: Houston jobs

Closed Date: 2025-10-26