CPI Investigation Worker Trainee

FALL CREEK FARM & NURSERY; Mount Pleasant (TX); On-site; USD 45,000 - 71,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Holidays

Sick leave

Dental

Vision

Life insurance

Flexible spending accounts

Employee discounts

Job summary

The Texas Department of Family and Protective Services (DFPS) seeks a CPI Investigator III for a mobile, field-based role serving Mount Pleasant, TX. You will conduct investigations, gather information, assess safety, and coordinate with schools, law enforcement, and court partners to protect children and vulnerable families.

This full-time position requires travel up to 75% and on-call rotations. Candidates should have a relevant degree, strong communication skills, and the ability to work

Qualifications

• Bachelor's degree in social work, psychology, criminology, or related field.
• Strong written and verbal communication skills required.
• Ability to travel up to 75% and work irregular hours in field settings.

Responsibilities

• Responds quickly in crisis situations involving children.
• Conducts forensic investigations to determine risk and safety.
• Interview families, caregivers, and professionals to gather critical information.

Skills

Child development knowledge

Family dynamics knowledge

Verbal and written communication

Relationship building skills

Problem solving ability

Education

Bachelor's degree

Associate's degree + 2 years experience

Job description

Posting ID21150-Posted09/09/2026-Dept of Family & Protectve Svc-CPS Investigations Region 4-Protective Services-Not Eligible for Telework- Additional Shifts available (1) -b. $3000 - $4999 per month

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance —at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

Functional Title:CPI Investigation Worker Trainee
Job Title:CPI Investigator III
Agency:Dept of Family & Protectve Svc
Department:CPS Investigations Region 4
Posting Number:21150
Closing Date:09/23/2026
Posting Audience:Internal and External
Occupational Category:Protective Services
Salary Range:$4,020.33-$6,335.66
Pay Frequency: Monthly
Salary Group:TEXAS-B-19
Shift:Day
Additional Shift:Days (First)
Telework:Not Eligible for Telework
Travel:Up to 75%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Nonexempt
Facility Location:
Job Location City:MOUNT PLEASANT
Job Location Address:303 E 11TH ST
Other Locations:None
MOS Codes: 0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1
5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12

Child Protective Investigations (CPI), Family Investigations and Alternative Response (FIAR) Investigators play a critical role in protecting children and strengthening families. Investigators respond to reports of alleged child abuse or neglect, gather and assess information, evaluate child safety and future risk, and work with families to address concerns and reduce the likelihood of future harm. They are responsible for making informed decisions that can significantly impact the lives of children and families.

This is a mobile, field-based position where the work occurs where children and families live, learn, and receive services. Investigators spend much of their time in homes, schools, hospitals, childcare facilities, law enforcement agencies, courts, and other community locations. This is not a traditional office job and is not a work-from-home position. The core responsibilities of the job require regular face-to-face contact with children, families, caregivers, and community partners. While technology supports the work, the work itself happens in the field. Employees may also be required to work from an office location when directed by their supervisor.

The position requires flexibility, sound judgment, and the ability to adapt to rapidly changing circumstances. A typical day may involve interviewing children and families, coordinating with schools, medical professionals, law enforcement, attorneys, and courts, responding to urgent safety concerns, and completing extensive documentation. Investigators must quickly absorb, assess, and act upon large amounts of information while balancing multiple active cases, urgent child safety concerns, court obligations, extensive documentation requirements, and competing demands from families, community partners, supervisors, and agency leadership. The work requires the ability to make informed decisions under pressure, adapt to rapidly changing circumstances, and maintain thorough and timely documentation despite a fast-paced and unpredictable workload.

The work is often physically, mentally, and emotionally demanding. Investigators may encounter families experiencing crisis, substance abuse, family violence, mental health challenges, or other significant stressors. They may enter environments ranging from professional settings such as hospitals and courtrooms to homes that are unsanitary, isolated, or potentially unsafe. Investigators must remain professional, objective, and compassionate while addressing difficult and emotionally charged situations.

Work schedules are dictated by the safety needs of children and families, not by a traditional 8-to-5 workday. Extended workdays, after-hours responses, weekend work, and holiday work are common aspects of the job. Investigators frequently encounter situations that require immediate action and may remain on duty until a child's safety has been assured, regardless of the hour. Significant travel is required and may include unexpected long-distance trips across the state with little advance notice. Investigators must be prepared to adjust plans, manage competing demands, and respond to emerging situations whenever and wherever the work requires.

This career is not for everyone. The workload is demanding, the subject matter can be heartbreaking, and the responsibility is significant. However, for individuals who are mission-driven and committed to making a difference in the lives of vulnerable children and families, the work provides a unique opportunity to create meaningful and lasting impact. People who thrive in this role are those who remain focused on the mission, even during the most challenging days, because they understand that their efforts can profoundly change the trajectory of a child's life.

HELP US MAKE A DIFFERENCE

For a realistic job preview of this position and to learn more DFPS, You will also have access to a self-assessment that will help you determine if this type of work is something that is a good fit for you.

DFPS is committed to its employees' professional development and ongoing success and offers the DFPS Certification Program to enhance skills and advance careers within our organization. The program is tailored specifically for DFPS employees, provides the opportunity to earn additional compensation through a supportive learning environment that fosters growth and innovation, and equips participants with the knowledge and skills needed to deepen their expertise in their respective role.

Essential Job Functions (EJFs):

• Responds quickly in crisis situations involving children who may be in an abusive or neglectful situation. Sometimes these situations can be dangerous.
• Conducts forensic investigations of reports of abuse/neglect to children to determine if abuse or neglect occurred and conducts assessments to determine the current or future risk of harm to children.
• Observes children for signs of any harm and assess the signs to determine if they are the result of abuse or neglect. This could involve children with serious injuries and child fatalities.
• Interviews people in the case such as the parents, caregivers, person who reports the concern, family members, and others familiar with the family situation. This may include medical staff, teachers, law enforcement, etc.
• Assesses child safety and takes the necessary actions to protect the child as appropriate. This could include removing a child from their family.
• Talks frankly and objectively with families about matters they may consider personal and private, such as parenting decisions and actions, sexual abuse, income, money management, and personal relationships.
• Determines action to be taken to remove or to reduce an immediate threat to the safety of a child to include working with families to identify family members who can assist with keeping the child safe, testifying in court to seek emergency protective services, placing children in substitute care, referring family for immediate crisis intervention therapy or other community resources.
• Documents all relevant and appropriate information gathered during the investigation and completes all required forms accurately and in a timely manner.
• Gathers family and kinship information to support the child in a placement, should the child be placed in DFPS custody.
• Participates in a regular on-call rotation that requires response to situations of abuse/neglect after normal business hours including overnight and weekend.
• Develops and maintains effective working relationships with law enforcement officials, judicial officials, legal resources, medical professionals, and the community.
• Works under constant deadlines that require prioritizing tasks and the ability to work flexible hours.
• Maintains a balance of objectivity and empathy for families living in stressful and crisis situations.
• Attends and participates in training/meetings/staffings.
• Performs other duties as assigned and required to maintain unit operations.
• Promotes and demonstrates appropriate respect for cultural diversity and competency among coworkers and all work-related contacts.
• Attends work regularly in accordance with agency leave policy.

Knowledge, Skills and Abilities (KSAs):

• Knowledge of child development
• Knowledge of family dynamics
• Skill in effective verbal and written communication
• Skill in establishing and maintaining effective working relationships
• Skill in problem solving techniques
• Ability to operate a personal computer
• Ability to travel and attend child and family visits as well as other work related appointments and meetings after 5pm
• Ability to be on call on a rotating basis and work irregular hours
• Ability to work in an emotion-filled environment and which may require conducting home visits in isolated or high crime areas and may involve exposure to substandard and unsanitary living conditions

Registrations, Licensure Requirements or Certifications:

This position requires use of the applicant's personal motor vehicle to complete job functions.

Applicants for positions must have a reliable motor vehicle and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance and license.

Initial Screening Criteria:

Child Protective Investigations Specialist I: An accredited Bachelor's degreeORaccredited Associate's degree plus two (2) years of relevant work experienceOR60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience.

Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations.

Child Protective Investigations Specialist II:An accredited Bachelor's degreeORaccredited Associate's degree plus two (2) years of relevant work experienceOR60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience.Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as a Child Protective Investigations Specialist I for 9 months AND have received Child Protective Services Specialist Certification OR currently employed as a Child Protective Investigations Specialist II or Child Protective Services Specialist II in Texas Department of Family and Protective Services OR previously employed as a Child Protective Investigations Specialist II or Child Protective Services

Specialist II in Texas Department of Family and Protective Services.

Child Investigations Specialist III: An accredited Bachelor's degreeORaccredited Associate's degree plus two