CPI INV PD Clerk III

FALL CREEK FARM & NURSERY; Rockwall (TX); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation/holidays/sick leave

Dental/vision insurance

Flexible spending accounts

Employee discounts

Job summary

The Texas Department of Family and Protective Services (DFPS) is hiring a CPI Clerk III in Rockwall, TX. This full-time, on-site role supports program directors in the Child Protection Investigation division, handling data entry, case tracking, and office operations while ensuring confidentiality and procedural compliance.

Responsibilities include coordinating schedules, responding to inquiries, processing records, and assisting with meeting notes and travel claims, under limited supervision.

Qualifications

• Ability to answer telephones and distinguish emergency calls.
• Ability to type correspondence and use Data Warehouse reports.
• Knowledge of DFPS policies and procedures.
• Skill in effective verbal and written communication.
• Ability to operate a personal computer and use various software packages.

Responsibilities

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Compiles, organizes, tracks and monitors information including IT changes and client services authorizations.
• Manages program data entry and case tracking in IMPACT and maintains schedules and logs.
• Answers and screens telephone inquiries and routes messages; handles mail and faxes.
• Creates correspondence and forms such as case staffing agendas and meeting notes.
• Maintains confidential program documents and supports program operations.
• Utilizes technology to maximize program efficiency and reserves conference/visitation rooms and assists with travel claims.
• Oversees supply inventory and creates purchase orders.
• May assist with switchboard, notarizing documents, and training new admins.
• Attend trainings and meetings at various DFPS offices.
• May assist Program Director with meeting/training prep.

Skills

Phone support

Typing

Policy knowledge

Communication

Computer skills

Education

High school diploma or equivalent

45 college credit hours

Tools

Data Warehouse

Job description

Posting ID20713-Posted -Dept of Family & Protectve Svc-CPS Investigations Region 3E-Office and Administrative Support-Not Eligible for Telework-a. $1 - $2999 per month

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance —at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

Functional Title:CPI INV PD Clerk III
Job Title:CPI INV PD Clerk III
Agency:Dept of Family & Protectve Svc
Department:CPS Investigations Region 3E
Posting Number:20713
Closing Date:09/10/2026
Posting Audience:Internal and External
Occupational Category:Office and Administrative Support
Salary Range:$2,694.33-$3,946.25
Pay Frequency: Monthly
Salary Group:TEXAS-A-11
Shift:Day
Additional Shift:None
Telework:Not Eligible for Telework
Travel:Up to 10%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Nonexempt
Facility Location:
Job Location City:ROCKWALL
Job Location Address:1203 SIGMA CT
Other Locations:None
MOS Codes: 0100,0111,0160,0161,0170,3051,3372,3432,4133,6042,6046,6617,6672,15P,3F5X1,420A,42A,56M,68G,741X
8A200,AZ,CS,F&S,LS,LSS,PERS,PS,RP,RS,SK,SN,YN,YNS

Brief Job Description:

The position provides advanced (senior-level) clerical and general office support for the Program Directors of the Child Protection Investigation (CPI) Division. The Clerk works diligently to help maintain smooth office operations by planning, analyzing data, inventory control, assisting with human resource tasks, interpreting policy and procedures, provides professional and courteous assistance to our clients, families and stakeholders when needed, works well under pressure and is able to prioritize assigned tasks and deadlines. Works under limited supervision, with considerable latitude for the use of initiative and independent judgement. The position interacts routinely with Texas Department of Family and Protective Services staff and the community.

Essential Job Functions:

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Compiles, organizes, tracks and monitors various types of information, including but not limited to: agency random moment time studies, requests for any IT changes in hardware or information security and access, processes client services authorizations, accesses and provides information from the HHSC income eligibility database.
• Manages program related data entry and case tracking information into IMPACT such as maintaining on-call schedules, reviews, routes and logs courtesy requests and case transfers. Utilizes data warehouse for reports as well as information for internal or external stakeholders.
• Answers and screens telephone inquiries including managing client questions or complaints in a professional manner. Takes and routes messages, monitors and distributes faxes received. Opens and distributes incoming mail accordingly and processes all outgoing mail.
• Creates various correspondence and forms such as case staffing agendas, program meeting information, phone lists, organization charts, and will assist with meeting notes as requested.
• Maintains confidential program related documents such as performance evaluations, personnel records, case records, related files, and other documents to support work of the program area.
• Utilizes technology to maximize program efficiency and effectiveness by accessing applications to reserve conference and visitation rooms for meetings in various buildings throughout the program area, and assists staff with processing travel claims.
• Oversees supply inventory and creates purchase orders as necessary to ensure adequate supplies for all staff in office.
• May assist with switchboard operations, notarizing legal documents, and train new admins as needed. Performs other duties as assigned and required to maintain program operations.
• Attend trainings and meeting at various DFPS offices.
• May assist Program Director with preparation for meetings and trainings.

Knowledge, Skills and Abilities:

• Ability to answer telephones and distinguish emergency calls.
• Ability to type correspondence, forms and use Data Warehouse reports.
• Knowledge of DFPS policies and procedures.
• Skill in effective verbal and written communication.
• Ability to operate a personal computer and use various software packages.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Graduation from high school or equivalent.

One year and six months full-time administrative support, general office, clerical or secretarial experience.

Acceptable substitutions: Forty-five semester hours from an accredited college or university, may substituted for the required experience.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited tothose listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions . You may also contact the DFPS Military Liaison at [e-mail] with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.