Human Services Technician

FALL CREEK FARM & NURSERY; Rockwall (TX); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Health insurance 100%

Retirement plans

Paid vacation and holidays

Flexible spending accounts

Job summary

Texas Department of Family and Protective Services (DFPS) is seeking a Human Services Technician in Rockwall, TX. The role supports CPI investigations, including transporting clients and supervising visits, with clerical duties and data entry into agency systems.

Qualified candidates will have a high school diploma or equivalent and at least one year of relevant experience. Travel up to 75% is expected. State benefits and a comprehensive package accompany the salary.

Qualifications

• + Graduation from high school or equivalent
• + One year full-time social services, clerical, secretarial, administrative support, general office, or FPS experience
• + Thirty semester hours from an accredited college or university (substitution)
• + Must have reliable motor vehicle and valid Texas driver's license

Responsibilities

• Provides transportation for clients to and from appointments as requested by caseworkers and/or Unit Supervisor
• Observes and/or supervises parent and child visits
• Completes appropriate forms and documentation concerning client contact including data entry into IMPACT and other agency systems
• Maintains outgoing paper and/or electronic appointment calendar for scheduling requests
• Performs clerical duties (typing, filing, faxing, copying, phone inquiries) as needed
• Promotes respect for cultural diversity among coworkers and contacts
• Attends work regularly per agency leave policy

Skills

Verbal and written communication

Knowledge of Child Protective Investig

Knowledge of community resources

Supervising children

PC and office software

Education

High school diploma or equivalent

Tools

IMPACT system

Job description

Career Opportunities: Human Services Technician (19965)

Posting ID19965-Posted08/11/2026-Dept of Family & Protectve Svc-CPS Investigations Region 3E-Protective Services-Not Eligible for Telework- Additional Shifts available (1) -b. $3000 - $4999 per month

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance —at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

Functional Title:Human Services Technician
Job Title:CPI INV Unit HST I
Agency:Dept of Family & Protectve Svc
Department:CPS Investigations Region 3E
Posting Number:19965
Closing Date:08/25/2026
Posting Audience:Internal and External
Occupational Category:Protective Services
Salary Range:$3,007.34-$3,946.25
Pay Frequency: Monthly
Salary Group:TEXAS-A-11
Shift:Day
Additional Shift:Days (First)
Telework:Not Eligible for Telework
Travel:Up to 75%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Nonexempt
Facility Location:
Job Location City:ROCKWALL
Job Location Address:1203 SIGMA CT
Other Locations:None
MOS Codes: No military equivalent

Functional Title

Brief Job Description:

This position functions as an assistant to agency staff and supervisors in providing human services families involved in Child Protective Investigations (CPI) cases, including transportation and documentation of services provided. It also includes supervising visitations between parents and children and providing various clerical functions. The position interacts routinely with Texas Department of Family and Protective Services (DFPS) staff, representatives from various organizations, and the general public.

To learn more DFPS, please click here .

• Provides transportation for clients to and from appointments as requested by caseworkers and/or Unit Supervisor.
• Observes and/or supervises parent and child visits.
• Completes appropriate forms and documentation concerning client contact including data entry into IMPACT and other agency systems.
• Maintain out-going paper and/or electronic appointment calendar for scheduling requests made by caseworkers/supervisor.
• Performs other duties as assigned and required to maintain unit operations including performing various clerical duties such as typing, filing, faxing, copying, answering/receiving telephone inquiries, etc.
• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
• Attends work regularly in accordance with agency leave policy.

Knowledge, Skills and Abilities (KSAs):

• Knowledge of Child Protective Investigations
• Knowledge of community resources
• Ability to communicate effectively verbally and in writing.
• Ability to follow instructions.
• Ability to get work effectively with others.
• Ability to effectively supervise children of various ages.
• Ability to operate a personal computer, several software packages, and basic office equipment.
• Ability to work in an office supporting several staff members.

Registrations, Licensure Requirements or Certifications:

This position requires use of the applicant's personal motor vehicle to complete job functions.

Applicants for positions must have a reliable motor vehicle, and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance and license.

Initial Screening Criteria:

• Graduation from high school or equivalent.
• One-year full-time social services, clerical, secretarial, administrative support, general office, or FPS experience.

Acceptable Substitutions:

• Thirty semester hours from an accredited college or university.

Additional Information:

Human Service Technicians may be required to work together with DFPS caseworkers in providing supervision of children without placement (CWOP). Children can vary in age, but primarily the population that will be worked with is children that can range from 10 to 17 years of age. Responsibilities of the position include assisting the DFPS caseworker with monitoring children and ensuring needs are met during their office or community location stay to include: safety, food, hygiene, education and entertainment/recreational activities. This could require working outside of the normal work schedule. If so, overtime compensation may be earned.

Factors such as education and experience may be considered when establishing the starting salary for employees coming from other state agencies within Texas.

This role requires frequent travel to homes and offices both within and outside your assigned region. Reliable transportation and a strong willingness to travel are essential, as you can expect to be on the road about 75% of the time. While much of your travel will be local, there will be instances—including last-minute situations—where you’ll need to go outside your assigned counties, sometimes with little notice. Some overnight travel is also required as cases demand. Flexibility is critical, as our mission to protect the most vulnerable means you must be ready to serve clients wherever and whenever you are needed.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited tothose listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions . You may also contact the DFPS Military Liaison at [e-mail] with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.