CPC Support Team Lead

Datavant; Nashville (TN); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare data platform company is seeking a Remote Call Center Associate in Nashville, TN. This full-time position requires processing medical record requests, excellent communication skills, and proficiency in Microsoft Office. A comprehensive training program and full benefits are offered. The estimated base pay range is $16.44—$22.65 per hour.

Benefits

Comprehensive training program

Health, Vision, and Dental Insurance

401k Savings Plan

Tuition Assistance

Qualifications

• Experience in a call center environment preferred.
• Ability to handle sensitive information with confidentiality.
• Must complete required health screenings and vaccinations.

Responsibilities

• Process medical record requests via calls.
• Document information using two computer monitors.
• Provide medical record status to patients and clients.

Skills

Proficient in Microsoft Office

Comfortable in a high-volume environment

Excellent communication skills

Job description

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

Job Details

• This is a Remote role (Call Center) • Full-Time: Monday - Friday 8am-4:30pm EST • Comfortable working in a high-volume production environment. • Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status • Documenting information in multiple platforms using two computer monitors. • Proficient in Microsoft office (including Word and Excel)
• We offer: Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor Company equipment will be provided to you (including computer, monitor, virtual phone, etc.) Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

The estimated base pay range per hour for this role is: $16.44—$22.65 USD

Requirements and Qualifications

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

EEO Commitment

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.