CPC Support Team Lead

Datavant; Annapolis (MD); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading health data exchange company is looking for candidates to join their remote call center team. This full-time position involves processing medical record requests via phone calls and documenting information across multiple platforms. Successful candidates should be adept in Microsoft Office and comfortable in a high-volume environment. Benefits include comprehensive training, health insurance, and a 401k savings plan.

Benefits

Comprehensive onsite/virtual training program

Health, Vision, and Dental Insurance

401k Savings Plan and tuition Assistance

Company equipment provided

Qualifications

• Must be comfortable processing medical record requests over the phone.
• Ability to document information using multiple platforms.
• Post-offer health screenings and vaccination proof may be required.

Responsibilities

• Take calls from patients, insurance companies, and attorneys.
• Document information using two computer monitors.
• Adhere to health and safety requirements set by clients.

Skills

Customer service skills

Proficiency in Microsoft Office (Word, Excel)

Ability to work in a high-volume environment

Job description

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

Job Details

• This is a Remote role (Call Center) • Full-Time: Monday - Friday 8am-4:30pm EST • Comfortable working in a high-volume production environment. • Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status • Documenting information in multiple platforms using two computer monitors. • Proficient in Microsoft office (including Word and Excel)
• We offer: Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor Company equipment will be provided to you (including computer, monitor, virtual phone, etc.) Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

The estimated base pay range per hour for this role is: $16.44—$22.65 USD

Requirements and Qualifications

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

EEO Commitment

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.