CPC Processor Customer Support I

Datavant; Annapolis (MD); Remote; USD 60,000 - 80,000; Full time

Job summary

A data platform company is seeking a Remote Call Center Representative to process medical record requests. Responsibilities include handling calls from patients and institutions and documenting information on various platforms. The ideal candidate is proficient in Microsoft Office and thrives in a busy environment. This full-time position offers comprehensive training and benefits including health, vision, and dental insurance.

Benefits

Comprehensive training program

Company equipment provided

Full benefits including PTO and 401k

Qualifications

• Ability to document information using two computer monitors.
• Experience in handling medical records requests.
• Strong multitasking and organizational skills.

Responsibilities

• Processing medical record requests from patients and institutions.
• Documenting calls and statuses in multiple platforms.
• Participating in training and job shadowing.

Skills

Proficient in Microsoft Office (Word and Excel)

Comfortable in a high-volume production environment

Effective communication

Job description

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

Job Details:

• This is a Remote role (Call Center)
• Full-Time: Monday - Friday 8am-4:30pm CST
• Comfortable working in a high-volume production environment.
• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
• Documenting information in multiple platforms using two computer monitors.
• Proficient in Microsoft office (including Word and Excel)

What We Offer:

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
• Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
• Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

The estimated base pay range per hour for this role is: $15—$18.32 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it through our portal.