CPC Processor Customer Support

Datavant; Hagåtña Municipality (GU); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading health data platform company is looking for a remote Call Center Associate. In this full-time role, you will be responsible for processing medical record requests and documenting information using technology. The ideal candidate is proficient in Microsoft Office and comfortable in a high-volume environment. This role includes comprehensive training and offers competitive pay, benefits, and equipment provision.

Benefits

Comprehensive onsite/virtual training

Full Benefits: PTO, Health, Vision, and Dental Insurance

401k Savings Plan and tuition assistance

Qualifications

• Ability to process medical record requests effectively.
• Comfortable with documenting information accurately using technology.

Responsibilities

• Process medical record requests by taking calls.
• Document information in multiple platforms using two monitors.

Skills

Comfortable working in a high-volume production environment

Proficient in Microsoft Office

Job description

Overview

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

This is a Remote role (Call Center).

Schedule and Location

• Full-Time: Monday - Friday 9:00 AM-5:30 PM EST

• Remote role with a high-volume production environment.

Responsibilities

• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status.
• Documenting information in multiple platforms using two computer monitors.

Qualifications

• Comfortable working in a high-volume production environment.
• Proficient in Microsoft Office (including Word and Excel).

What We Offer

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor.
• Company equipment will be provided (including computer, monitor, virtual phone, etc.).
• Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance.

Pay and Employment Details

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

The estimated base pay range per hour for this role is: $15—$18.32 USD

Safety, Eligibility, and Accommodations

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

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