CPC PROCESSOR CUSTOMER SERVICE

Datavant; Richmond (VA); Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare data platform company is seeking a Remote Call Center Representative. In this full-time position, you will handle medical record requests and document information across various platforms. The ideal candidate is proficient in Microsoft Office and thrives in a high-volume environment. Benefits include PTO, health insurance, and tuition assistance.

Benefits

PTO

Health, Vision, and Dental Insurance

401k Savings Plan

Tuition assistance

Qualifications

• Ability to process medical record requests.
• Strong communication skills with patients and insurance companies.
• Experience with multi-platform documentation.

Responsibilities

• Take calls regarding medical record status.
• Document information using multiple platforms.
• Complete a comprehensive training program.

Skills

Proficient in Microsoft Office

Comfortable in a high-volume environment

Job description

Overview

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

Responsibilities

• This is a Remote role (Call Center) Full-Time: Monday - Friday 9am - 5:30 pm EST
• Comfortable working in a high-volume production environment.
• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status.
• Documenting information in multiple platforms using two computer monitors.
• Proficient in Microsoft Office (including Word and Excel).
• We offer comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor.
• Company equipment will be provided to you (including computer, monitor, virtual phone, etc.).
• Full benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition assistance.

Pay and Benefits

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is $15—$18.32 USD.

Work Authorization and Health Policies

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations. Requests for exemptions will be reviewed on a case-by-case basis and may be considered based on disability, medical contraindications, pregnancy or religious reasons, depending on state law.

This job is not eligible for employment sponsorship.

Equal Opportunity and Accommodation

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Datavant does not discriminate against applicants who inquire about or discuss pay. We are also committed to providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation during the application process, please request it by contacting our team. Requests for accommodations will be reviewed on a case-by-case basis.

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