Coverage Specialist (Temp to Perm)

Arrive Logistics; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Employee Resource Groups

Office engagement activities and team events

Casual dress code

Convenient location in Austin, TX

Free onsite parking

Fully stocked coffee bar

Onsite gym

Referral program

Job summary

Arrive Logistics is looking for a dedicated Coverage Specialist in Austin, TX. This temporary position requires strong accountability, communication skills, and a high work ethic. You will undergo a one-week training and handle inbound and outbound calls to secure carrier capacity. The organization offers a casual dress code, team engagement events, and office perks like a coffee bar and onsite gym. Grow into a permanent role based on performance and contribute to the team's success.

Qualifications

• Highly accountable and able to work effectively during high volume intervals.
• Excellent verbal and written communication skills are necessary.
• Must demonstrate a proven work ethic in demanding environments.

Responsibilities

• Learn the business through a one-week training program.
• Make high-volume inbound/outbound calls to secure carrier capacity.
• Problem-solve issues that arise during shipment transit.
• Act as the point of contact for customer tracking updates.

Skills

High level of Accountability

Proven work ethic in a high volume setting

Ability to multitask in a fast-paced environment

Exceptional communication skills (verbal & written)

Sales ability over the phone

Education

High school diploma or equivalent

Job description

Who We Want

We are looking for dedicated, high-energy candidates to join our growing team of Coverage Specialists. This role is critical to delivering best-in-class service for our most strategic and sensitive refrigerated temperature controlled customer accounts. You’ll play a direct role in maintaining our reputation for white glove, temperature-controlled service, ensuring that time-sensitive and high-value freight moves safely, on schedule, and according to strict compliance standards. This is a 60 day temporary to permanent role. If you perform at or above expectations during your first 60 days, you’ll have the opportunity to grow into a full-time permanent role in sales or operations.

How You’ll Learn

After an intensive one-week training program, you’ll hit the ground running with the knowledge, tools, and resources to secure reliable carrier capacity nationwide. You’ll work closely with our internal sales and operations teams to provide seamless coverage, anticipate potential risks, and proactively resolve issues before they impact our customers.

What You’ll Do

• Learn the business in our one-week training program, designed to get you ramped quickly & effectively.


• Hustle! We want reliable team members who will show up on time and get the job done.


• Get on the phone! This is a high-volume role, so be prepared for lots of inbound/outbound calls from carriers across the country.


• Secure capacity by selling shipments over the phone to carriers who meet our strict requirements.


• Problem-solve through issues that occur during transit.


• Communicate internally with our customer sales team & keep them updated on the status of their customers’ shipments. You are their point of contact for all tracking updates.

Education and/or Experience

• A high school diploma or equivalent.


• Highly level of Accountability.


• Proven work-ethic in a high volume setting.


• Ability to multitask in a fast-paced environment.


• Exceptional communication skills (both verbal & written).


• An LFG attitude - once you meet us, you’ll see what we mean!

The perks of working with us

• Build relationships and find your home at Arrive through our Employee Resource Groups.


• Enjoy office wide engagement activities, team events, happy hours and more!


• Leave the suit and tie at home; our dress code is casual.


• Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.


• Park your car for free on site!


• Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.


• Sweat it out with the team at our onsite gym.


• Get paid to work with your friends through our Referral Program!