Covenant Compliance Field Representative

The Woodlands Township; Research Forest (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

The Woodlands Township is seeking a detail‑oriented administrative professional to conduct field investigations and enforce community development standards and deed restrictions. You will document violations, prepare reports, and support the Covenant Administration Supervisor while serving residents and stakeholders.

Responsibilities include site inspections, owner notifications, and providing guidance to achieve voluntary compliance.

Qualifications

• High school diploma or GED required.
• One year of customer service experience required.
• Must possess a valid Texas driver’s license within 90 days of employment.
• Proficient in MS Word and PowerPoint; ability to interpret documents and diagrams.

Responsibilities

• Conduct field investigations and take photographs to document property issues.
• Prepare forms, reports, and PowerPoint presentations for documentation of violations and improvements.
• Perform regular site inspections within assigned neighborhoods; confirm property ownership.
• Notify property owners or contractors about required actions with deadlines and follow up as needed.
• Maintain accurate records of complaints and actions; respond to 311 submissions.

Skills

Customer service

Communication

Written communication

Verbal communication

Data interpretation

Problem solving

MS Office proficiency

Education

High school diploma or GED

Tools

MS Word

PowerPoint

Job description

Summary of Duties: Under direct supervision of the Covenant Administration Supervisor, conduct field investigations and enforcement activities for potential violations of community development standards and deed restrictions and attempts to obtain voluntary compliance. Provide field and office support for The Woodlands Development Standards and the Covenant Administration Supervisor.Essential Duties and Responsibilities:Provide a high level of customer service at all times; project and maintain a positive image on behalf of The Woodlands Township.Conduct field investigations, take photographs, prepare forms, reports, and PowerPoint presentations to provide documentation for property violations, property improvement applications, property improvement progress, commercial and street right of way violations and improvements.Perform regular site inspections within assigned neighborhoods/territory. Confirm property ownership. Write letters/notices or speak by phone or personally to property owners, contractors, and developers or its designee describing the condition, citing the section of the standards or covenants violated; specifies the corrective action required, and the date by which the corrective action is required. Provide advice to property owners on how to comply and seek voluntary compliance. Initiate follow-up letters.Maintain accurate and detailed records of complaints and actions taken; drafts reports, updates department database. Respond to complaints submitted through the Woodlands 311 system.Communicate with residents/owners, committee members, the public and contractors.Represents the Covenant Administration Department at public functions. Participate in community and neighborhood events disseminating educational materials designed to secure pro-active compliance with the covenants.Read and interpret documents such as Covenants, development standards, building codes, plans, blueprints and technical documents.Utilize personal vehicle for work-related duties. Reimbursement for mileage will be provided.Work cross-functionally with other units of the Covenant Administration Department as needed.Assist and support the Covenant Administration Supervisor on items related to the Planning and Permitting, Compliance and Revitalization, and Commercial Parcels. Serve as support and coverage to any of the divisions, as assigned. Support division is subject to change.Perform other duties as assigned.Supervisory Responsibilities: This job has no supervisory responsibilities.Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education: High school diploma or General Education Degree (GED).Experience: One year customer service experience required. Must have technical ability to understand and interpret surveys, plans and technical specifications.Licenses and Certifications:Must possess or obtain within first ninety (90) days of employment a valid Texas driver's license and meet the driver safety policy requirements.Computer Skills: Must be MS Office proficient in Word and PowerPoint.Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Human Collaboration Skills: Work may require providing advice to others outside direct reporting relationships on specific problems or general policies. Contacts may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.Likely impact on organization is high.Freedom to Act: Receives Immediate Direction: The employee normally performs the duty assignment after receiving detailed instructions as to methods, procedures, and desired end results with little room for deviation. The immediate supervisor may, at times, provide close and constant review.The impact of action is moderate: Moderate benefits or costs in time, money or public/employee relations.Technical Skills: Basic: Work requires the use of standard technical skills appropriate to the work environment of the organization.Work product primarily affects unit processes.Budget Responsibility: Has no budgetary/fiscal responsibility.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.In and out of vehicle numerous times through-out the day.Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Disagreeable: Frequent exposure to unpleasant environmental condition and/or hazards. Majority of work performed outside or with exposure to risk and occasional physical effort is requiredThe noise level in the work environment is usually moderateThe Woodlands Township is an Equal Opportunity Employer and values diversity at all levels of its workforce.