Courtyard Shippensburg - Front Desk Agent

Aimbridge Hospitality; Shippensburg (Cumberland County); On-site; USD 26,000 - 35,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent at Courtyard Shippensburg. In this key role, you'll provide exceptional customer service, manage front desk operations, and create a welcoming atmosphere for guests. Ideal candidates have strong communication skills and experience in the hotel industry.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Experience in a hotel or related field preferred.
• Strong customer service skills and effective communication.

Responsibilities

• Provide outstanding service to guests and enhance satisfaction.
• Manage reservations, check-ins, and check-outs efficiently.
• Resolve guest concerns quickly and accurately.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Courtyard Shippensburg - Front Desk Agent Address 503 Newburg Rd, Shippensburg, PA, 17257

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Come and feel at home at the Courtyard Shippensburg. Our hotel is conveniently located next to the Conference Center at Shippensburg University, within minutes of Luhrs Center and just a short drive to Chambersburg, PA. Enjoy our modern amenities including flexible spaces, easy access to news and weather via our GoBoard technology, and our 24 hr. Business Center. Our spacious guest rooms feature complimentary high-speed internet, flat-screen smart HDTV's featuring Netflix & Hulu, microwave, mini refrigerators and luxury bedding. Visit our on-site restaurant the Bistro, serving breakfast and dinner or have a cocktail at our full bar. Stay refreshed and energized by visiting our well-equipped fitness center or taking a dip in our indoor pool and whirlpool. Relax at the end the day by our outdoor fire pit and large patio. Whether traveling for business or enjoying one of the events at nearby Carlisle, the Courtyard Shippensburg is the place to relax, dine and stay in Shippensburg, PA.

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