Courtyard Petaluma - Front Desk Agent

Aimbridge Hospitality; Petaluma (CA); On-site; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for their Courtyard Petaluma location. This entry-level role is crucial for enhancing guest experiences through excellent customer service, effective communication, and efficient front desk operations. Full-time employees enjoy various benefits, including health insurance and a retirement plan.

Benefits

Daily Pay options

Medical, Dental, and Vision insurance

Disability Income (Short and Long-term)

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• Hotel or related experience preferred.
• Familiarity with hotel management software.

Responsibilities

• Provide outstanding service with a friendly demeanor.
• Convey information effectively and address guest inquiries.
• Handle reservations, check-ins, and check-outs efficiently.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Join to apply for the Courtyard Petaluma - Front Desk Agent role at Aimbridge Hospitality

Pay Range

This range is provided by Aimbridge Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $17.00/hr - $19.00/hr

About the Role

The Front Desk Agent is essential to our guest experience, providing excellent customer service and communication to ensure a seamless and welcoming stay. This role manages guest interactions and maintains efficient front desk operations.

Key Responsibilities

• Customer Service: Provide outstanding service with a friendly demeanor to enhance guest satisfaction.
• Communication: Convey information effectively and address guest inquiries promptly.
• Problem-Solving: Resolve guest concerns quickly and accurately.
• Multitasking: Handle reservations, check-ins, and check-outs efficiently.
• Financial Skills: Understand and work with financial information, performing basic arithmetic as needed.

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

Full-time employees are eligible for benefits such as:

• Daily Pay options
• Medical, Dental, and Vision insurance
• Disability Income (Short and Long-term)
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Property Highlights

The Courtyard lobby features flexible spaces, The Bistro restaurant, free Wi-Fi, a fitness center, indoor pool, and whirlpool, offering a comfortable and productive environment for guests.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality