Courtyard Marriott Front Desk Agent

Block 22 LLC; Boise (ID); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel is looking for a Front Desk Agent to create a positive first impression for guests. The role involves greeting guests, managing transactions, and ensuring exceptional service while maintaining a professional demeanor. The position offers both full-time and part-time shifts with a starting wage of $16.00 per hour plus benefits.

Benefits

Medical, Dental and Vision benefits

401K program with company match

Vacation time accrual

Hotel Discounts

Employee Assistance Program

Free Parking

Qualifications

• Excellent English communication skills, fluent in reading, writing, and speaking.
• Ability to handle cash and credit card transactions.
• Capable of lifting a minimum of 35 lbs.

Responsibilities

• Provide first impression to guests and deliver exceptional service.
• Handle check-ins and check-outs efficiently.
• Solve problems independently and as part of a team.

Skills

Customer Service

Communication

Problem Solving

Education

High School Education or equivalent experience

Job description

Description

Experts in the art of hospitality the Courtyard Boise Downtown and Block 22 companies is where tradition and excitement combine with elegance, Boise's choice for creating and experiencing unforgettable hospitality. We are experts in the art of entertaining designed to celebrate life's most meaningful and exciting moments. Experience why the Courtyard Boise Downtown is the perfect blend of atmosphere, value, location and service!

Checking people in and out. It's a no brainer, right? Often during the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt courtesy. As a Front Desk Agent with Interstate, you'll have many opportunities to brighten someone's day.

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone every day.
• Enjoy solving problems independently and as part of a team
• Be comfortable using a computer
• Handle cash and credit card transactions accurately and confidently

Requirements

• Must have excellent English communication skills and be able to read, write and speak fluently.
• Education: High School Education or equivalent experience.
• Experience: Customer Service background preferred but not required.
• Ability to operate computer, cash register and calculator
• Ability to work well as part of a team or on your own and can solve problems independently
• Project a professional image at all times through appearance, dress, and behavior.
• This position may require that the individual is able to lift a minimum of 35 lbs. and can maneuver large, cumbersome items
• Capability to manage multiple tasks simultaneously while maintaining attention to detail
• Candidate must be able to stand and remain active for extended periods, often for entire shifts, while providing attentive service and managing front desk operations.

Block 22, LLC is proud to offer a comprehensive benefit package to its employees.

• Medical, Dental and Vision is offered the first of the month following your hire date
• Employee Assistance Program
• Flexible Spending Accounts
• Vacation time accrual each pay period
• 401K program with a company match after completing one year of service
• Free Parking
• Hotel Discounts

Wage starting at $16.00+ DOE

Hours: Morning (7-3p) and Evening (2-10pm or 3-11pm) shifts available

Full Time or Part Time

Weekend availability required and some holidays are required