Courtyard Boulder Longmont - Front Desk Agent

Aimbridge Hospitality LLC; Longmont (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to be the face of their guest experience. This role is vital for ensuring guests feel welcomed and valued, as you will manage guest interactions and maintain the front desk operations seamlessly. The ideal candidate will possess exceptional customer service skills, strong communication abilities, and the capacity to multitask in a fast-paced environment. Join a team that values your contributions and offers a competitive benefits package, including medical coverage, paid time off, and a retirement plan. This is a fantastic opportunity to grow your career in a dynamic and supportive environment.

Benefits

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Short-Term Disability

Long-Term Disability

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide outstanding service to guests, maintaining a friendly demeanor.
• Effectively convey information and address guest inquiries promptly.
• Manage multiple tasks efficiently, including handling reservations.

Skills

Customer Service Excellence

Communication Skills

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Courtyard Boulder Longmont - Front Desk Agent

Address: 1410 Dry Creek Drive, Longmont, CO, 80503

Compensation: $16.50/hour

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Located just 15 minutes from Downtown Boulder, we're just a short drive from the University of Colorado Boulder, Rocky Mountain National Park, and Planet Bluegrass as well as popular restaurants and breweries. Unique among Longmont, Colorado hotels, we offer complimentary WiFi throughout the entire property and on-site dining in the lobby. Guests can enjoy breakfast fare and Starbucks beverages or dinner and drinks at The Bistro - Eat. Drink. Connect. During downtime, we invite our guests to take a refreshing dip at our indoor pool, maintain your workout routine at our state-of-the-art fitness, or wind down with friends on the outdoor terrace. When the sun sets, we offer spacious hotel rooms with an array of modern amenities.