Courtyard Bloomington Normal - Front Desk Agent

Aimbridge Hospitality; Normal (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading company as a Front Desk Agent, where you'll create a welcoming guest experience through excellent customer service and efficient front desk operations. This entry-level role offers a chance to develop skills in hospitality while enjoying various employee benefits.

Benefits

Medical, Dental, and Vision coverage

Paid Time Off

401(k) Retirement Plan

Short and Long-Term Disability

Employee Assistance Program

Daily Pay option

Qualifications

• Hotel experience preferred.
• Entry level position.

Responsibilities

• Provide outstanding service with a friendly demeanor.
• Resolve guest concerns efficiently.
• Manage reservations, check-ins, and check-outs smoothly.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Courtyard Bloomington Normal - Front Desk Agent

Join our team as a Front Desk Agent at Aimbridge Hospitality. This role is vital in creating a welcoming guest experience through excellent customer service and efficient front desk operations.

Position Details

Pay Range: $15.00/hr (fixed rate)

Location: Bloomington Normal, IL

Responsibilities

• Customer Service Excellence: Provide outstanding service with a friendly demeanor to enhance guest satisfaction.
• Communication: Convey information effectively, addressing guest inquiries promptly.
• Problem-Solving: Resolve guest concerns efficiently.
• Multitasking: Manage reservations, check-ins, and check-outs smoothly.
• Financial Skills: Handle basic financial transactions accurately.

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

Eligible full-time employees enjoy benefits such as:

• Medical, Dental, and Vision coverage
• Paid Time Off
• 401(k) Retirement Plan
• Short and Long-Term Disability
• Employee Assistance Program
• Daily Pay option

About the Property

The Courtyard Bloomington Normal is conveniently located near Illinois State University, State Farm, and other local attractions. Guests can enjoy amenities like The Bistro, Starbucks, and nearby entertainment options.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Management and Hospitality