Courtyard Baltimore Washington Airport - Operations Supervisor

Aimbridge Hospitality LLC; Linthicum (MD); On-site; USD 23,094 - 32,891; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Paid Time Off

401k Retirement Plan

Job summary

A leading hospitality company is seeking an Operations Supervisor for its hotel in Linthicum, MD. The position involves ensuring guest satisfaction, supervising operational tasks, and supporting various hotel departments. Candidates should have at least 2-3 years of hospitality experience, possess strong communication skills, and maintain composure under pressure. This role offers competitive pay and benefits including medical coverage and a retirement plan.

Qualifications

• 2 to 3 years of experience in a hotel or related field required.
• Valid driver’s license required.
• Ability to convey information and ideas clearly.

Responsibilities

• Ensure guest satisfaction and efficient hotel operations.
• Maintain regular attendance per hotel standards.
• Establish good communications with fellow associates.

Skills

Strong interpersonal skills

Problem-solving

Attention to detail

Ability to perform under pressure

Basic arithmetic skills

Education

High School diploma or equivalent

Job description

Overview

Courtyard Baltimore Washington Airport - Operations Supervisor
Address 1671 W Nursery Rd, Linthicum Heights, MD, 21090
Compensation $20.32/hour

Job Description

The Operations Supervisor will primarily be responsible for operational tasks and supervising others in their operational assignments at the hotel, under the direction of the General Manager (or assigned Hotel Leadership). This role will ensure guest satisfaction and the efficient operation of the hotel by assisting back of the house operating departments. The Operations Supervisor may function to support a number of areas at the property including: Housekeeping, F&B, Front Office, and Banquets (as applicable by hotel). Other duties may be assigned as required by the business demand.

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
• Must have a valid driver’s license for the applicable state.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Job Responsibilities

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Maintain a friendly and warm demeanor at all times.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Establish and maintain good communications and teamwork with fellow associate and other departments within the hotel (set example for other associates, be a team leader).
• Monitor all VIP and special guest requests, as well as being familiar with all in-house groups.
• Fully comprehend and execute all relevant phases of the front desk computer system and checklist.
• Be familiar with P.M.S. system used in the hotel.
• Monitor and follow up on all servers/baristas/bartenders’ cash overages and shortages (as applicable by hotel).
• Follow and enforce all Aimbridge Hospitality policies.
• Ensure employees are at all times, attentive, friendly, helpful and courteous to guests, employees and other managers.
• Assist in preparation of staff schedules according to business forecast, maintaining adherence to wage control, productivity standards and guest service scores.
• Assist food and beverage department, front desk operations and housekeeping department based on volume and need (as applicable by hotel).
• Assist in training of new hires and current associates on a regular basis.
• Assist the FOM in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e., answering phones, call-backs to guests, guest request log).
• Be familiar with emergency procedures and able to react to emergency situations by knowing locations of fire extinguishers and exits.
• Assist in monthly inventories and reconciliations.
• Immediately follow up on accidents, problems or guest complaints in the food and beverage department, as well as the front desk.
• Answer all guest inquiries in a timely and professional manner.
• Help maintain productivity levels at or above budgeted standards.
• Perform other duties and/or attend meetings or trainings, as required by management.
• Access to back of house areas of the hotel and sensitive information
• Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank
• Interact and occasionally have unsupervised contact with guests and/or colleagues
• Access and control to sensitive areas in the hotel premises, including the Hotel Safe, Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets

Additional Details

Drive safely on behalf of the company for business reasons

Maintain a high level of trust and responsibility

Represent the company with certain level of reputation and good character as well as exercise sound judgement

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Offering a seamless stay for business and leisure travelers in Linthicum, MD, Courtyard Baltimore BWI Airport blends comfort with convenience for the ultimate package. Our Linthicum Heights, MD, hotel boasts free shuttle services to and from Baltimore/Washington International Airport (BWI). Andover Park, National Electronics Museum and University of Maryland Baltimore County are moments away. Find what you need, and much more, in our spacious hotel rooms and suites with free Wi-Fi, plush bedding and desks with ergonomic chairs. Work up an appetite? Treat yourself to Starbucks coffee, tasty American cuisine and handcrafted cocktails at The Bistro. Before you're on-the-go, stop by our 24-hour convenience store for treats and beverages. Our fitness center includes ellipticals, treadmills, exercise bikes and lockers to help you stay on track when you're on the road. Whether you are here for a weekend getaway or business trip, move forward at Courtyard Baltimore BWI Airport. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

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