Courtesy Patrol Supervisor

Equity LifeStyle Properties; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision plans

401(k) employer match

Paid vacations

Holidays

Sick time

Job summary

Equity LifeStyle Properties is seeking a Courtesy Patrol Supervisor in Tucson, AZ. You will supervise patrol staff, interview and train new hires, and coordinate with the Resort Manager on daily operations and incident reporting.

This role requires a strong focus on safety, customer service, and confidentiality, with routine patrols, logs, and after-hours response as part of a dynamic hospitality-focused team.

Qualifications

• High school diploma or equivalent.
• 3+ years of customer service experience, preferably in an RV business environment.
• Experience with financial receivables and reservation systems.
• Solid computer skills.
• Exceptional communications, customer service and problem-solving skills.
• Ability to lift and/or move up to 50 pounds on an occasional basis.

Responsibilities

• Provides courteous, visible presence for members and guests.
• Schedules, delegates, directs and supervises the courtesy patrol staff.
• Interviews candidates, trains new employees and conducts performance reviews with HR.
• Conducts multiple property patrols daily and documents incidents.
• communicates with the Resort Manager daily and reviews patrol logs.
• Prepares daily patrol log of critical situations for management review.
• Responds to after-hours calls and completes incident reports.
• Secures amenities and buildings at designated closing times.

Skills

Customer service

Problem solving

Communication

Computer skills

Lifting 50 lbs

Education

High school diploma

Tools

Reservation systems

Financial receivables

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Courtesy Patrol Supervisor in Tucson, Arizona.

What you’ll do

• The Courtesy Patrol Supervisor provides a courteous, visible and reassuring presence for members and guests.
• This position schedules, delegates, directs and supervises the work of the courtesy patrol staff.
• Interview candidates, train new employees, conduct performance reviews and recommend disciplinary actions and terminations in conjunction with managers and the Human Resources department.
• Conduct multiple property patrols each day.
• Communicate with the Resort Manager every day to receive an update on potential issues and review patrol logs from the previous shift.
• Prepare a daily patrol log of critical situations for management review.
• Respond to all after-hours calls in a timely manner.
• Complete incident reports and take photos when necessary.
• Secure and lock amenities and common area buildings at designated closing times.
• Monitor exterior lights and report outages to the Resort Manager.
• Maintain communication with the local police department and Resort Manager and call 911 in the event of an emergency.
• Maintain strict confidentiality with respect to sensitive company, personnel and member/guest information.

Experience & skills you’ll need

• High school diploma, or the equivalent combination of education and experience.
• 3+ years of customer service experience, preferably in an RV business environment.
• Experience working with a financial receivables and reservation systems.
• Solid computer skills.
• Exceptional communications, customer service and problem-solving skills.
• Ability to lift and/or move up to 50 pounds on an occasional basis.

Benefits

• Medical
• Dental
• Vision plans
• A generous 401(k) employer match
• Paid vacations
• Holidays
• Sick time

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.

Equity LifeStyle Properties (NYSE: ELS) is the leading operator of Manufactured Home Communities, RV Resorts and Campgrounds in North America. Our appealing properties, located in the most desirable regions of the country, offer a variety of homes and camping options to meet a wide range of customers' needs. ELS has a strong national presence with more than 400 communities and resorts in 32 states and British Columbia and a team of more than 4000 employees.