Courtesy Clerk/Grocery Bagger

Kroger Family of Companies; New Haven (IN); On-site; USD 15,154,000 - 20,664,000; Full time

Job summary

Kroger Family of Companies is seeking a Courtesy Clerk/Grocery Bagger to provide outstanding customer service, bag groceries efficiently, and maintain a safe, clean store environment. You will assist customers at checkout, handle merchandise, and support teammates in a fast-paced setting while following store policies and food safety guidelines.

This role emphasizes teamwork, clear communication, and a welcoming atmosphere that makes customers feel valued and confident in their shopping

Qualifications

• Customer service skills required.
• Strong communication abilities and clear, friendly interaction with customers.

Responsibilities

• Bag groceries at checkout, ensuring items are protected and organized.
• Assist in removing merchandise from bascarts and help customers load bags into their car when possible.
• Perform basic shelf conditioning and inform customers of specials.
• Return merchandise to shelves and tidy store areas, including aisles and parking lot.
• Support safety programs by following procedures and reporting unsafe conditions.

Skills

Customer service

Effective communication

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

RESPONSIBILITIES Essential Job Functions:

• Courtesy Clerk/Grocery Bagger is responsible for bagging groceries at check out for customers
• Associate will strive for at least five items in the bag while ensuring that contents or items are not damaged.
• Courtesy Clerk/Grocery Bagger follows best practices for bagging items in various types of bags (reusable/plastic/paper).
• Associate will assist in removing customer's merchandise from bottom of bascart for checkout.
• Courtesy Clerk/Grocery Bagger will offer to help customers with loading bags into their car.
• Perform basic shelf conditioning.
• Inform customers of grocery specials.
• Return merchandise to store shelves.
• Gather bascarts and return them to designated areas.
• Clean spills, collect and pick up trash inside store and parking lot.
• Clean all areas inside and outside of store.
• Handle and assemble seasonal merchandise.
• Understand the store's layout, locate products, and conduct price checks for cashiers.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Adhere to all food safety regulations and guidelines.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum Position Qualifications:

• Customer Service skills
• Effective communication skills

Desired Previous Job Experience

• Retail Experience is preferred but not necessary