Courtesy Clerk 743

Kroger-54356a7; Royal Oak (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Kroger-54356a7 in Royal Oak, MI is seeking a customer-focused associate to uphold our Customer 1st strategy and maintain a clean, safe store environment. You will assist customers, stock shelves, and help ensure accurate pricing and bagging in a fast-paced retail setting.

The role emphasizes teamwork, safety, and compliance with store policies while providing high-quality service to shoppers in the department and throughout the store.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and valued by answering questions about products.
• Know department products and respond to questions with helpful recommendations.
• Inform customers about grocery specials.
• Aim for at least five items per bag while preventing damage.
• Bag items using best practices for reusable, plastic and paper bags.
• Assist in retrieving merchandise from bascart for checkout.
• Assist customers loading bags into their car.
• Return merchandise to store shelves.
• Collect bascarts and return them to designated areas.
• Know the store layout to locate products and check prices for cashiers.
• Label, stock and inventory department merchandise.
• Display a positive attitude.
• Stay up-to-date with current and upcoming ads.
• Follow food safety regulations and guidelines.
• Enforce safety procedures and report unsafe conditions.
• Inspect equipment and report needed repairs.
• Notify management of accidents.
• Clean spills and collect trash inside the store and parking lot.
• Clean all areas inside and outside the store.
• Report safety risks or illegal activity such as robbery or theft.
• Collaborate with front-end associates to encourage teamwork.
• Follow local, state and federal laws and company guidelines.
• Must be able to perform essential functions with or without reasonable accommodation.

Job description

Job Description:

• Establish and maintain a safe and clean environment that encourages our customers to return.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Inform customers of grocery specials.
• Strive for at least five items in the bag while ensuring that contents or items are not damaged.
• Follow best practices for bagging items in various types of bags (reusable/plastic/paper).
• Assist in removing customer’s merchandise from bottom of bascart for checkout.
• Offer assistance to customers with loading bags into their car.
• Return merchandise to store shelves.
• Gather bascarts and return them to designated areas.
• Understand the store’s layout and have the ability to locate products and conduct price checks for cashiers.
• Label, stock and inventory department merchandise.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Clean up spills as needed, collect and pick up trash inside store and parking lot.
• Clean all areas inside and outside of store.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Collaborate with Front-end associates to encourage teamwork.
• Adhere to all local, state and federal laws, and company guidelines.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.