Court Room Systems Support (Information Technology Analyst 2)

New Jersey Courts; Trenton (NJ); Hybrid; USD 72,000 - 122,000; Full time

Benefits offered by this job

Hybrid work schedule

Professional growth opportunities

Job summary

The New Jersey Judiciary is seeking a highly motivated IT professional to support CourtSmart Digital Recording infrastructure and related courtroom technologies across the state. The role requires travel to assist counties with training and technical support for recording equipment and policies, plus familiarity with AV hardware and Microsoft Office tools.

Hybrid work is offered up to 2 days remote; must maintain regular presence at worksites and provide excellent customer service to Judges,

Qualifications

• Bachelor’s degree in computer science, information technology or related field.
• One year of professional IT experience in analyzing, designing, programming, troubleshooting or training.
• Substitution options available for education and experience as described in the posting.

Responsibilities

• Provide daily travel to assist counties with training and technical support of courtroom recording equipment.
• Maintain and operate CourtSmart servers, audio, video, and related equipment.
• Develop training materials and manuals for staff and judges on courtroom technology.
• Offer initial and ongoing training to Judiciary courtroom staff, including judges and clerks.
• Support SharePoint access for transcription and court record workflows.

Skills

Audio/Video technology

Microsoft Office

Active Directory

Travel frequently

Customer service

Education

Bachelor's degree in computer science / IT or related field

Tools

CourtSmart Digital Recording

SharePoint

Video conferencing equipment

Audio mixers

Courtroom AV equipment

Job description

When you come to work for New Jersey Judiciary you will join an 8500-member strong TEAM that operates with the highest standards of independence, integrity, fairness and quality service. You will be engaged with work that has purpose, meaning and makes a difference in lives of the public we serve. We work hard every day to build the public’s trust and confidence in our court system, which includes issues such as bail reform, marijuana decriminalization and recovery court. Whether it be in a courtroom, an administrative office, a courthouse training room, an IT office or in the field, our Judiciary workforce is improving the lives of countless individuals and families every day. We honor the dignity and individualism of each member of our organization while fostering professionalism and continuous improvement in our work.

SALARY: The salary range for this position is $72,027.61 to $122,100.38 for Schedule A, and $72,027.61 to $115,995.38 for Schedule B. For newly hired individuals, the starting salary will normally be at the minimum of the salary range. For current Judiciary employees, salary upon promotion or advancement will be an increase of 5% of base salary, not to exceed the maximum of the range, or the minimum salary of the band/level, whichever is greater. Judiciary employees hired prior to June 3, 2014, are considered Schedule A. Newly hired individuals, and Judiciary employees hired on or after June 3, 2014, are considered Schedule B.

The Judiciary offers a strong opportunity for growth.

The New Jersey Judiciary is seeking a highly motivated individual with solid technical and people skills to join the Appellate Division's Administrative Services Unit. The selected candidate will support the CourtSmart Digital Recording infrastructure as well as other methods of capturing the Official Court Record throughout the State. Candidate must be willing to travel daily to assist their assigned counties with training and technical support of all courtroom recording equipment and policies. Skills in audio and video technology, as well as experience with microphones, mixers, amplifiers, and other audiovisual equipment, are desired.

Knowledge of Microsoft Office, Outlook, and Active Directory is preferred.

REMOTE WORK

The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 2 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access. Regular and predictable physical presence at the worksite is an essential function of this position.

• Travel daily to assist assigned counties with training and technical support of all courtroom recording equipment and policies.
• Identify and provide technical support for seven counties. This includes all Judges, Court staff, Administrative, and I.T. personnel.
• Provide technical support for Municipal Court Administrators and staff within the same counties.
• Produce technical manuals and training materials for staff, Judges, end users, and colleagues on the use of Judiciary approved computer hardware, software, audio, video, and courtroom technology.
• Document guidelines and procedures for the use of court recording technology utilized throughout the state of New Jersey.
• Provide initial and ongoing training to all Judiciary courtroom staff, including Judges, Law clerks, court personnel, and Administrators.
• Provide complete technical oversight and maintain integrity of the court record.
• Responsible for the maintenance and operation of CourtSmart servers, computers, audio mixers, video switchers, microphones, audio amplification systems, and related ancillary equipment.
• Provide and support portable digital audio recording systems for remote locations such as hospitals, conferences, and Judicial College.
• Act as liaison between vendor and court staff to rectify and resolve technical hardware and software issues.
• Research, review, and recommend new hardware, software, and courtroom technology for streamlining standardized routines and to improve judiciary workflow and efficiency.
• Develop, test, and implement new technologies and processes to stay abreast of continued challenges that arise in capturing all aspects of the court record.
• Serve as principal support for 24/7 emergency preparedness of the court record.
• Review transcripts of candidates testing for Transcriber certification.
• Monitor and review court record logs created by court clerks.
• Coordinate the layout and design of new and upgraded courtrooms, including audio and/or video recording systems.
• Provide statewide support to external transcription agencies regarding setup and configuration of their SharePoint account and their access to the court record for transcription.
• Assist local Vicinage transcript offices and I.T. with issues processing audio files, uploading files to SharePoint, application, and access issues.
• Support computers, network infrastructure, applications, and users located throughout the state.
• Familiarity with video conferencing equipment is beneficial.
• The candidate must provide excellent prioritization, responsiveness, and customer service, as they will be communicating with Judges, staff, and outside vendors.
• The individual must be able to work independently and adjust their schedule to accommodate the priorities of the courthouse and the staff they support.
• Performs other related duties and special projects assigned.

Graduation from an accredited college or university with a bachelor’s degree in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity and one year of professional experience in: analyzing, designing, programming, troubleshooting, resolving technical problems, testing, defining business requirements, training and/or installing computer systems applications OR planning, acquiring, installing and implementing telecommunications facilities and services, wide area networks, or local area networks OR generating and maintaining system software OR business analysis which may include defining and gathering business and functional requirements, analyzing and validating data and/or documenting test plans OR business analyticsOR data analytics.

Substitution: Applicants who do not possess the required education may substitute additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying on a year for year basis with one year of such experience being equal to 30 semester hour credits.

Substitution: A bachelor’s degree in any field from an accredited college or university and one year of additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying may be substituted for the required education.

Substitution: An associate degree from an accredited college or university, in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity and two years of additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying may be substituted for the required education.

Substitution: An associate degree in any field from an accredited college or university and three years of additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying may be substituted for the required education.

Substitution: A master’s degree from an accredited college or university in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity may be substituted for the required education.

Individuals who have successfully completed internships within the Central Office Information Technology Office; ATCSU; Data Analytics, Research and Statistics Office; and/or the Information Security Unit may substitute their experience as interns for the required professional experience with one such year of intern experience being equivalent to six months of professional experience.

Education Note: Degrees conferred outside of the United States must be evaluated by a recognized evaluation service (See https://naces.org/members/)

Physical Ability

For some positions, applicants must have the ability to perform work which requires climbing and prolonged standing, stretching, bending and reaching. The selected candidate must be able to frequently lift and carry supplies weighing from 30 to 50 pounds and, occasionally, materials weighing up to 75 pounds.

Driver's License

Appointees will be required to possess a driver’s license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.

Authorization to Work

US citizenship is not required. Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations.

Special Note

Newly hired employees must agree to a thorough background check that will include fingerprinting. All data received will be kept in strict confidence except to inform the individual of the findings and what action will be taken as a result of this information.

Residency Law

In accordance with N.J.S.A. 52:14-7 (L. 2011, Chapter 70), the "New Jersey First Act," all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey. Any person may request an exemption from that requirement from the Employee Residency Review Committee in the Department of Labor & Workforce Development on the basis of either hardship or employer critical need.

The Judiciary of New Jersey is an Equal Opportunity/Affirmative Action

Employer Committed to Ensuring an Open Door to Justice