Court Receptionist Part Time

City of Mesquite (NV); Mesquite (NV); On-site; USD 23,000 - 32,000; Full time

Job summary

The City of Mesquite (NV) is seeking a friendly and detail-oriented receptionist to support the Municipal Court. You will handle front-desk duties, answer inquiries, process payments, and perform routine clerical tasks with accuracy.

Responsibilities include data entry, filing, and providing courteous information about court programs. The role requires professionalism and adherence to safety and confidentiality standards.

Qualifications

• High School diploma or GED required.
• One year of receptionist experience preferred.
• Word/Word Perfect and Excel software knowledge required.

Responsibilities

• Serve as representative of the City with professionalism and courtesy.
• Provide correct court information to patrons over the phone or at the counter.
• Maintain filing, record keeping and data entry.
• Answer calls and direct inquiries to appropriate staff.
• Process payments and assist with document requests.
• Support court programs information and general clerical duties.

Skills

Public relations

Office skills

Office procedures

Telephone etiquette

English usage

Safety practices

Education

High School diploma or G.E.D.

Tools

Microsoft Office

Job description

Job descriptions/specifications are only intended to present a descriptive summary of the range of duties, tasks, and responsibilities associated with specified positions. Therefore, descriptions/specifications may not include all duties performed by the individual. In addition, description/specifications are intended to outline the minimum qualifications necessary for entry into the position/class and do not necessarily convey the qualifications of incumbents within the position/class.

DEFINITION

Under the general supervision of the Municipal Court Judge, perform clerical support duties for the municipal court; function as a receptionist at the courtesy window, answer phone calls, process record requests, process payments, assist with filing, and perform other clerical functions, as needed or required.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

(Essential functions are those functions that the individual who holds the position must be able to perform unaided or with the assistance of reasonable accommodation.)

• 1. Serve as a representative of the City of Mesquite, demonstrating a positive attitude and progressive actions through the display of professionalism, courtesy, and appropriate tact and discretion in all interactions with other employees and with the public.
• 2. Provide correct court information in a professional and courteous manner to court patrons and the general public over the phone or at the counter.
• 3. Have general knowledge of court functions to provide information and direction to the public.
• 4. Assist with maintaining filing, record keeping and data entry.
• 5. Answer incoming calls and direct inquiries to appropriate individuals or divisions.
• 6. Assist in collecting and disseminating information; initiate UPS/FedEx packaging/mailing.
• 7. Provide information regarding court programs to the public.
• 8. Perform clerical duties for the court as needed or required.
• 9. Be dependable and meet acceptable attendance requirements at all time.
• 10. Follow all applicable safety rules and regulations.

OTHER JOB FUNCTIONS

• Protect confidential information by preventing unauthorized release, both verbal and/or writing.
• Perform other related duties as assigned.
• Be willing to attend job-related training on and off-site as needed.
• Receive, receipt, record and process payments and record requests.

QUALIFICATIONS

The degree of knowledge and ability as outlined under this section is that which is necessary to satisfactory perform the essential functions of this position.

Knowledge of:

• Effective public relations skills.
• General office skills and business protocols.
• Modern office procedures, methods, office and computer equipment.
• Telephone procedures and etiquette.
• Correct English usage, spelling and vocabulary.
• Safe work practices.

Ability to:

• Provide service in a courteous and professional manner.
• Communicate in English clearly and concisely, both orally and in writing.
• Type at a speed necessary for successful job performance.
• Establish and maintain effective working relationships with those contacted in the course of work, including a variety of City officials.
• Be dependable and punctual.
• Be honest and accountable.
• Operate computer equipment, (i.e. computer) ten key calculator, copier, fax, etc…

Experience, Education and Training

Any equivalent combination of training, education and experience which provides the individual with the required knowledge, skills, and abilities to perform the job. A typical way to obtain the required knowledge and abilities would be:

Education

High School diploma or G.E.D.

Experience

One year experience as a receptionist with clerical/secretary duties.

Training

Word or Word Perfect and Excel Software required (Microsoft Office).

License or Certificate

Must possess at the time of employment and continuously throughout employment a valid Nevada or "border state" driver's license, as defined by NRS 483.

WORKING CONDITIONS

Work is performed under the following conditions: Duties require sufficient mobility to work in a typical office setting and use standard office equipment; sustained posture in a seated position for prolonged periods of time; vision to read printed materials and a VDT (video display terminal) screen, and hearing and speech to communicate in person or over the telephone. Occasional physical exertion is present when bending, twisting, reaching, standing, walking and stooping. Must be able to handle occasional stressful situations and must carry/lift/push or pull loads up to 25lbs.

Communicativeness

Effective performers recognize the essential value of continuous information exchange. They actively seek information from a variety of sources and disseminate it in a variety of ways. They use modern technologies to access and circulate information. They take responsibility for ensuring that their peers and supervisors have the current and accurate information needed for success.

Composure

Effective performers maintain emotional control, even under ambiguous or stressful circumstances. They are able to demonstrate emotions appropriate to the situation and continue performing steadily and effectively.

Customer Service

Effective performers attend to customers in a timely manner. They view the organization through the eyes of the customer and go out of their way to anticipate and meet customer needs.

Drive/Energy

Effective performers have a high level of energy and the motivation to sustain it over time. They are ambitious and passionate about their role in the City. They have the stamina and endurance to handle the substantial workload present in today's organizations. They know that a healthy work/life balance is important to sustained energy. They are motivated to maintain a fast pace and continue to produce even in exhausting circumstances.

Functional/Technical

Effective performers are knowledgeable and skilled in a functional specialty. They add organizational value through unique expertise in a functional specialty area. They remain current in their area of expertise and serve as a resource in that area for organization.

Integrity

Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions and foster a work environment where integrity is rewarded.

Initiative

Effective performers are proactive and take action without being prompted. They don't wait to be told what to do or when to do it. They see a need, take responsibility, and act on it. They make things happen.

Learning Agility

Effective performers continuously seek new knowledge. They are curious and want to know "why". They learn quickly and use new information effectively. They create and foster a culture of interest, curiosity, and learning.

Positive Impact

Effective performers make positive impressions on those around them. They are personable, self confident, and generally likable. They are optimistic and enthusiastic about what they do, and their excitement is contagious. They energize those around them.

Problem Solving/Decision Making

Effective performers are able to identify problems, solve them, act decisively, and show good judgment. They isolate causes fr0m symptoms, and compile information and alternatives to illuminate problems or issues. They involve others as appropriate and gather information from a variety of sources. They find a balance between studying the problem and solving it. They readily commit to action and make decisions that reflect sound judgment.

Sensitivity

Effective performers value and respect the concern and feelings of others. In the workplace, this compassion translates into behavior that communicates empathy toward others, respect for the individual, and appreciation of diversity among team members and the public.

Team Player

Effective performers are team oriented. They identify with the larger organizational team and their role within it. They share resources, respond to requests from other parts of the organization, and support larger legitimate organizational agenda as more important than local or personal goals.

The City of Mesquite is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals. The City of Mesquite encourages both incumbents and individuals who have been offered employment to discuss potential accommodations with the employer.