Court Operations Specialist

South Dakota State Government; Pierre (SD); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

11-13 paid holidays

extensive sick and vacation leave

paid family leave

military training leave

health and flexible benefits

regular working hours

continuing education opportunities

retirement benefits

a great working environment

Job summary

The Unified Judicial System (UJS) is seeking a Training Specialist to develop and provide guidance and user support for Case Management Systems (CMS) used by clerks of court and circuit staff. This statewide role focuses on training delivery, answering questions, and resolving system issues to ensure smooth operations.

Responsibilities include designing training plans for CMS changes, assisting users daily, coordinating with Business Analysts and IT staff, and performing other duties as assigned

Qualifications

• High school diploma or GED is required; a bachelor’s degree is preferred.
• Three years of work experience in a clerk of courts or court services office, or an equivalent combination of education and experience.
• Successful completion of a criminal background investigation is required.

Responsibilities

• Develops and provides training guidance and user support to clerks of court, court services officers, and circuit court administrative staff in use of Case Management Systems (CMS).
• Develops, maintains, and delivers training plans for CMS changes to keep staff up to date on procedures and capabilities.
• Provides daily assistance to users on CMS-related procedural issues and helps identify solutions.
• Assists Business Analysts and IT staff to support efficiency in court operations.

Skills

customer service

public speaking

teamwork

communication

Education

High school diploma or GED

Bachelor's degree preferred

Tools

CMS systems

Job description

Job ID: 38165

Agency: Unified Judicial System, State Court Administrator's Office

Location: Statewide

Salary: $28.37 per hour

Closing date: November 6, 2026

The Unified Judicial System (UJS) is dedicated to providing a fair, impartial, and accessible court system that upholds the rule of law and is worthy of the public's trust and confidence. Our vision is justice for all.

Our employees are our most valuable resource and crucial to accomplishing our mission. We seek talented and motivated individuals to be the face of the court system and help ensure that the Court and all the people that come before it receives the highest level of service. Our dedicated staff work to enhance community safety and ensure victims' rights while treating all individuals with dignity and respect.

• 11-13 paid holidays every year
• extensive sick and vacation leave
• paid family leave
• military training leave
• health and flexible benefits
• regular working hours
• continuing education opportunities
• retirement benefits
• a great working environment

Position Purpose

Develops and provides virtual and in-person training guidance, and user support to clerks of court, court services officers, and circuit court administrative staff in use of Case Management Systems' (CMS) functions that are applicable to their work by gaining expertise in circuits' procedures and systems' capabilities to ensure training is developed according to needs and systems' capacities, questions are answered correctly, and computer problems are identified and resolved effectively. Responds to user questions and support requests submitted through the Help Desk. Duties may include:

• Developing, maintaining, and delivering training plans for case management system changes to keep clerks of court, court services officers, and circuit administrative staff up to date on operational procedures that affect their work.
• Providing daily assistance to users on systems-related procedural issues to help them identify problems and create appropriate solutions.
• Assisting Business Analysts and IT area staff team to support efficiency in court operations.
• Performing other work as assigned.

Minimum Qualifications

High school or GED equivalent; bachelor's degree preferred. Three years of work experience in a clerk of courts or court services office; or an equivalent combination of related education and experience.

Successful completion of a criminal background investigation is required for employment.

Knowledge, Skills and Abilities

Knowledge of

• processes and daily operations in clerks of courts offices and court services offices in the UJS;
• rules and policies regarding judicial procedures;
• current computer environments employed by UJS;
• teaching.

Skill in

• customer service;
• public speaking.

Ability to

• work as a team member;
• follow and apply rules and instructions;
• prioritize work and adapt to changing priorities;
• learn new information quickly;
• communicate effectively with technical and non-technical users;
• distinguish between training, procedural, and technical issues;
• instruct others with confidence.

The State of South Dakota, Unified Judicial System does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The Unified Judicial System as an employer will be using E-Verify to complete employment eligibility verification upon hire.

You may view our benefits information at https://ujs.sd.gov/media/gbtinrye/come_work_for_us.pdf .

Unified Judicial System
500 East Capitol Avenue
Pierre, SD 57501-5070
Phone: [phone]

An Equal Opportunity Employer