COURT OPERATIONS MANAGER - 22009259

Florida; Tampa (FL); On-site; USD 67,000 - 75,000; Full time

Benefits offered by this job

Health and life insurance packages

Tuition-free college courses

FRS eligibility

Promotional opportunities

Retirement plan

Job summary

State Courts System in Tampa, FL seeks a Court Operations Manager to provide research-based insights and operational support for court projects, staff development, and organizational effectiveness. You will plan, implement, and manage trainings and professional development for court personnel, and support the Resource Development Department with events and policy implementation.

The role requires a bachelor’s degree and five years of related experience, including supervisory duties, plus strong

Qualifications

• Bachelor’s degree in criminology, social sciences, education, public administration or organizational development.
• Five years of related experience, including two years in supervisory or managerial capacity.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of project management techniques.
• Ability to work collaboratively across departments and stakeholders.
• Ability to develop training programs and objectives.
• Ability to analyze data and draft memoranda and reports.

Responsibilities

• Develop, deliver, and coordinate training programs across the organization.
• Gather and analyze data to inform operations decisions and evaluate performance metrics.
• Research and write operations reports and training objectives with management.
• Manage records retention and storage of administrative records.
• Coordinate outreach events, recognitions, and special projects.
• Maintain employee training records and resources.
• Contribute to the AOC newsletter and publications.

Skills

Microsoft Office

Project management

Communication (oral & written)

Data analysis

Training development

Collaboration

Research & reporting

Independent work

Adult learning

Education

Bachelor’s degree in criminology, social sciences, education, public administration or organizational development

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:884910

Agency: State Courts System

Working Title: COURT OPERATIONS MANAGER - 22009259

Court Operations Manager / (Program Coordinator)

Job Location

Salary Range

$66,535.08 Annually

Job Description

SUMMARY: Provide research‑based insights and operational support to advance court projects, enhance staff development, and improve organizational effectiveness. This includes planning, implementing, and managing trainings and other professional development opportunities for court personnel, providing support to Resource Development Department Director with event coordination and recognition, helping implement policies and procedures, performing research, analyzing data, and serving as liaison and resource with other departments.

Essential Duties

• Develop, deliver, and coordinate training programs including new employee onboarding, role‑specific training, system training, process changes, and ongoing professional development. This role partners across all levels to identify training needs, develop effective learning solutions and ensure training remains current as organization needs evolve.
• Gather and analyze data to inform operations decisions and evaluate work efficiencies, including metrics related to meeting outcome measures. Periodically evaluate performance metrics and outcome measures to ensure data relevance.
• Research and write operations reports, conduct research, and establish training objectives via collaboration with management team.
• Collect, maintain, and coordinate storage of administrative records according to records retention policies.
• Manage and coordinate outreach events, milestone recognitions, and special projects.
• Maintain and organize employee training records and training resources.
• Contribute to Administrative Office of the Court (AOC) newsletter and other publications.

Education and Training Guidelines

Minimum Qualifications

• EDUCATION: Bachelor’s degree in criminology, social sciences, education, public administration or organizational development.
• EXPERIENCE: Five years of related experience, including two years in a supervisory capacity or managerial capacity.

SUBSTITUTIONS: Additional relevant experience may substitute for the recommended educational level on a year-for-year basis. A Master’s degree in an area cited above may substitute for two years of the recommended non‑management experience.

• Skilled in the use of Microsoft Office products, including Word, Excel and Power Point;
• Knowledge of project management techniques;
• Knowledge of the structure and operations of the Florida Court System;
• Ability to work collaboratively within department, as well as other AOC departments and stakeholders;
• Ability to work independently and meet deadlines;
• Ability to research and make recommendations on best practices for assigned projects;
• Ability to conduct research and analysis and draft memoranda and reports;
• Ability to organize complex data and information;
• Ability to develop contracts;
• Ability to communicate ideas clearly, concisely and logically, both orally and in writing with a diverse group of people both in‑person and remote environments;
• Ability to develop in‑person and e‑learning training objectives and presentations targeted towards adult learners;
• Ability to interpret, explain and apply rules, policies and procedures;
• Ability to exercise discretion in handling sensitive information.
• Ability to research and apply for Continuing Education Accreditation.
• Incumbent must be professional in all regards.

Special Comments

This is a state‑funded position.

Benefits Package

Paid vacation, sick leave and holidays, comprehensive health insurance and life insurance with accidental death and dismemberment benefits, supplemental dental, vision, life, disability and hospitalization insurance, promotional opportunities, tuition‑free college courses, Florida Retirement System (FRS) eligibility, 457 Tax Deferred Retirement Plan.

• Proof of education: A copy of diploma/certificate.

NOTICE

Please note that future vacancies in this same classification may be filled as a result of this recruitment. Applicants will be subject to a criminal background check. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability. Requests for ADA accommodation to participate in the application/selection process, should be directed to [phone].

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.

Location

TAMPA, FL, US, 33602 ALACHUA, FL, US, 32315

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.