Court Liaison / Customer Service Agent

2 WATCH MONITORING INC; Washington; On-site; USD 38,000 - 60,000; Full time

Job summary

2 WATCH MONITORING INC. in Vancouver, WA is seeking a Court Liaison Agent to serve as front line contact for court clients and program participants.

You will perform registration, intake, specimen collection for drug testing, collect payments, data entry, and manage regulated processes for court-ordered programs while updating records and answering phones. The position requires a high school diploma and the ability to work in a fast-paced, changing environment with strong organizational and

Qualifications

• Strong verbal and written communication skills.
• Ability to interact professionally with court staff and program participants.
• Proficient in data entry and record keeping.

Responsibilities

• Serve as front line contact for court clients and program participants.
• Perform registration and intake.
• Collect specimens for drug testing and process related paperwork.
• Collect payments and ensure accurate data entry.
• Update records and answer phones.
• Administer regulated processes per established procedures.

Skills

Communication

Interpersonal skills

Data entry

Education

High School Diploma or equivalent

Job description

Job Description

Job DescriptionDescription:Court Liason Agent

Vancouver, WA

Description

RESPONSIBILITIES

2WM is a preferred service provider for the State of WA for incarceration services, including monitoring

and reporting.

This position serves as front line contact for clients of the court and for program participants of the

courts. Will do registration, intake, specimen collection for drug testing, collect payments, data entry,

and administer regulated processes to participants in court-ordered programs. Also responsible for

updating records and answering phones.

QUALIFICATIONS

High School Diploma or equivalent

Must be comfortable observing and handling biological specimens.

Must be able to give and receive verbal and written instructions

Working at a fast pace with the ability to multi-task

Ability to concentrate on the task at hand

Ability to work in a rapidly changing environment

Demonstrates good organizational, communication, and interpersonal skills; ability to manage concerns of customers in a professional manner

Must be able to make decisions based on established procedures and exercise good judgment

Physical Requirements:

Light to moderate physical effort (lift/carry up to 25 lbs)

Repetitive motions and/or prolonged computer use

CONDITIONS OF EMPLOYMENT

Successfully pass pre-employment Washington State Criminal History Background check

Successfully pass pre-employment drug screening

Requirements: