Court Liaison / Customer Service Agent

2 WATCH MONITORING INC; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Job summary

2 WATCH MONITORING INC seeks a Court Liaison Agent to serve as the primary contact for court clients and program participants in Vancouver, WA. Responsibilities include registration, intake, drug-test specimen collection, payment collection, and data entry to support court-ordered programs.

The role requires meticulous record keeping, ability to follow procedures, and strong communication skills in a dynamic environment.

Qualifications

• Must be comfortable observing and handling biological specimens.
• Ability to give and receive verbal and written instructions.
• Ability to work in a fast-paced, multi-task environment.
• Strong organizational, communication, and interpersonal skills.

Responsibilities

• Serve as front line contact for court clients and program participants.
• Perform registration, intake, and specimen collection for drug testing.
• Collect payments and input data into the system.
• Administer regulated processes to participants in court-ordered programs.
• Update records and answer phones.

Education

High School Diploma or equivalent

Job description

Job Description

Job Description

Description:Court Liason Agent

Vancouver, WA

RESPONSIBILITIES

2WM is a preferred service provider for the State of WA for incarceration services, including monitoringand reporting.This position serves as front line contact for clients of the court and for program participants of thecourts. Will do registration, intake, specimen collection for drug testing, collect payments, data entry,and administer regulated processes to participants in court-ordered programs. Also responsible forupdating records and answering phones.

QUALIFICATIONS

High School Diploma or equivalentMust be comfortable observing and handling biological specimens.Must be able to give and receive verbal and written instructionsWorking at a fast pace with the ability to multi-taskAbility to concentrate on the task at handAbility to work in a rapidly changing environmentDemonstrates good organizational, communication, and interpersonal skills; ability to manage concerns of customers in a professional mannerMust be able to make decisions based on established procedures and exercise good judgment

Physical Requirements

Light to moderate physical effort (lift/carry up to 25 lbs)Repetitive motions and/or prolonged computer use

CONDITIONS OF EMPLOYMENT

Successfully pass pre-employment Washington State Criminal History Background checkSuccessfully pass pre-employment drug screening